Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Land development agreement

Land development agreement

We will help to determine the water, wastewater, and recycled water infrastructure needed to support new residential, commercial, or industrial allotments.

As the developer creating those allotments you will pay the costs of constructing this infrastructure. When you sign a Land Development Agreement with us, you must engage an accredited consulting engineer to prepare detailed infrastructure designs and an accredited civil contractor to construct the infrastructure.

The Land Development Agreement consists of six documents; the Development Agreement Formal Instrument (DAFI) is the only document we issue. All Annexure documents are to be read in conjunction with the DAFI.

  • Development Agreement Formal Instrument (DAFI)
  • Annexure A – Standard conditions
  • Annexure B – Design and construction standards
  • Annexure C – Work health safety and environmental and heritage standards
  • Annexure D – Role of the superintendent
  • Annexure E – Approved form of unconditional undertaking
    • Major faults

    • Underway

    • Polkinghorns Rd
    • Arthurton
    • 18/06/2020
    • Water Supply On
    • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
    • See all major faults

    • Scheduled works

    • Underway
    • Spruance Rd
    • Elizabeth East
    • 11/06/2021
    • Temporary Supply Interruption
    • Estimated start time and water supply off: 15/06/2021 09:00 AM
      Estimated restore time and water supply back on: 15/06/2021 04:00 PM

      We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

    • See all scheduled works