Apply for an extension on your bill

We understand that sometimes you can't pay your bill on time. If this is the case, please select the best option for you below.

Online

As a residential customer the best way to seek a payment extension is mySAWater.

Telephone

Payment Exensions can also be granted over the phone by calling 1300 650 950

Report a fault

Major faults

Underway

Polkinghorns Rd

Arthurton

18/06/2020

Water Supply On

18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.

See all major faults

Scheduled works

Underway

Spruance Rd

Elizabeth East

11/06/2021

Temporary Supply Interruption

Estimated start time and water supply off: 15/06/2021 09:00 AM
Estimated restore time and water supply back on: 15/06/2021 04:00 PM

We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

See all scheduled works