Support for customers experiencing Domestic, family and sexual violence
We understand that domestic, family, and sexual violence can affect every aspect of life, including your access to essential services. We are committed to providing safe, respectful, and confidential support to customers impacted by DFSV.
How we support customers experiencing DFSV?
We can offer assistance to help you stay connected to water services and manage your account safely. Our support includes:
- Account safety and privacy measures, including secure communication and restricted access
- Financial and debt management support for customers affected by financial abuse
- Flexible billing arrangements tailored to your situation
What financial hardship support is available?
If you're experiencing financial stress due to DFSV or other circumstances, we can help:
- Payment Assistance Program: Interest-free, flexible payment plans
- Bill extensions: Request up to 30 extra days to pay
- Centrepay and Direct Debit: Set up automatic payments to reduce stress
- Referrals to financial counselling: Free, confidential support via the National Debt Helpline
Call our Customer Care team on 1300 SA WATER (1300 729 283) for personalised support.
What is the Quick Exit button and how does it work?
The Quick Exit button you see on some of our pages, including this page, is designed to help you leave a page quickly if you feel unsafe or need to hide your activity.
- It will immediately redirect you to a neutral website
- However it does not clear your browser history, cache, or cookies
- Anyone with access to your device may still be able to see that you visited the page
If you need to clear your browser history:
Here are some very simple, high-level steps (note: these vary by browser):
- Chrome: Go to Settings → Privacy → Clear browsing data
- Safari: Tap the Bookmarks icon → History → Clear
- Edge: Settings → Privacy, search, and services → Clear browsing data
- Firefox: Menu → History → Clear Recent History.