Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Other fees and charges

Other fees and charges

In addition to standard water and sewerage services, you may require further services from us or may incur other fees from time to time.

See a full list of our 2024-25 fees and charges.

Non payment fees

Dishonoured payment to pay a charge or other amount under regulations $12.50
Overdue payment fee $9.65
Re-invoicing fee$13.90
Charge for visit in relation to the non-payment of a charge $42.00
Restoration of water supply following restriction of supply at meter Estimated cost to deliver service
Restoration of water supply following restriction of supply at main pipe Estimated cost to deliver service
Recharge for collection of overdue accountsBased on cost incurred by Corporation
Request for back-dated bills (more than four years)$5.15

Meter testing

Special meter reading fee $14.55
Meter test fee – 20 mm-25 mm on site meter flow test $208.00
Meter test fee – 20 mm-25 mm meters $861.00
Meter test fee – 32 mm-40 mm meters $1,469.00
Meter test fee – 50 mm meters $3,137.00
Meter test fee – 80 mm meters $4,849.00
Meter test fee – 100 mm meters $5,089.00
Meter test fee – 150 mm meters $9,461.00

Meter repair/replacement fees

Meter repair/replacement – 15 mm, 20 mm and 25 mm $280.00
Meter repair/replacement – 32 mm and 40 mm $486.00
Meter repair/replacement – 50 mm $778.00
Meter repair/replacement – larger than 50 mmEstimated cost to deliver service

Certificates, licences and technical services

Certificate and encumbrance fee $5.20
Easement extinguishment/variation administration fee – investigation and advice $617.70
Property lease preparation fee for non-commercial agreements Estimated cost quoted by Corporation
within the lease agreement
External AquaMap access fee $239.00 per annum
Beekeeping licence $388.00
Account Manager consultancy fee$114.75
Recycled water – on property audit fee$115.80 per audit

Hire fees

Learning Centre hire $61.50 per hour

Clare Valley scheme

Availability charge for irrigation water under Clare Valley Water Supply Scheme $3,086.00 per ML

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works