Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Heritage conservation

Heritage conservation

Conserving cultural heritage

Consistent with our commitment to Reconciliation, we are conscious of protecting cultural heritage, and continually work to respect, promote and care for the cultural values of the lands on which we are working. Through our mutually beneficial partnerships with Aboriginal and Torres Strait Islander people and organisations, we work with local communities to ensure their rich, cultural heritage is respected and maintained.

For example, in 2021 we worked with the Burrandies Aboriginal Corporation, the Department for Environment and Water, and the Limestone Coast Landscape Board on a prescribed burn to help combat invasive weeds at our Finger Point Wastewater Treatment Plant.

The prescribed burn project incorporated fire burning practices historically used by members of the Boandik community to manage the invasive Lavatory Creeper vine which had spread over parts of the 100-hectare treatment plant site. Read more about the project here.

We also manage several land holdings significant to Aboriginal and Torres Strait Islander people. Under our custodianship, we work with local communities to care for and manage environmental and heritage projects on these lands. One of our ‘caring for Country’ initiatives is with the Burrandies Aboriginal Corporation at Middle Point, south of Mount Gambier: we have worked to revegetate the area, which is rich in Aboriginal cultural heritage, by planting culturally significant species selected by Boandik Elders. The project has also enabled land management outcomes and employment opportunities for 6 Aboriginal community members and encouraged community control and management of these resources.

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works