Claims for damages
Claims for damages
If you've been injured or your property has been lost or damaged because of work we've done, we will investigate. Please email us to lodge a claim for damages. We also encourage potential litigants to approach SA Water before commencing formal action.
How to submit your claim
The easiest way is to email our insurance claims team. Please make sure that you attach all supporting evidence, including the circumstances surrounding the incident, copies of receipts and quotes, and photos.
How we'll process your claim
Once we receive the customer email, we will:
- reply within 5 days to let you know we've received it
- investigate your claim fully
- contact you if we need more information – you may need to provide 2 quotes to support a property damage claim
- arrange an independent investigation if necessary
- inform you of the outcome of the investigation when it's finished.
Major faults
Polkinghorns Rd
Arthurton
- 18/06/2020
Water Supply On
- 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
- See all major faults
Underway
Scheduled works
Spruance Rd
Elizabeth East
- 11/06/2021
Temporary Supply Interruption
- Estimated start time and water supply off: 15/06/2021 09:00 AM
Estimated restore time and water supply back on: 15/06/2021 04:00 PM
We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can. - See all scheduled works
Underway
