Our people for the future

Our people for the future

We proactively grow a diverse and inclusive business with people who reflect the community we serve. This brings creative thinking and diversity of thought to build innovation, embracing technology to help us be safer and more efficient. Our people work safely and are part of a high performing culture where learning and collaboration deliver great customer outcomes.

Improving health and safety and wellbeing

The once-in-a-generation River Murray flood made 2022-23 a challenging year for our people. While operating along the River Murray is part of our daily work, the flood changed the operating landscape by introducing new hazards and dangers, such as working in and around flood waters. Our Health and Safety team worked alongside operational teams to support the health, safety and wellbeing of our people working on our flood response and those directly affected by the flood.

While the flood required some adjustments to our Health and Safety Improvement Plan, key projects were completed including the second psychological hazards climate survey and the roll out of Health and Safety leadership training. This bespoke training develops our leaders’ safety mindset, while giving them tools to continue their development on the job.

The leadership program was further complemented by a 2-day Incident Cause Analysis Method investigation course delivered in March 2023 which supports our commitment to quality incident management.

This focus on quality incident management helps create a safe workplace for our people as evidenced by our performance against key safety measures. Our end of year result of 5.0 for the total recordable injury frequency rate was favourable to the target of 5.5. The high potential incident frequency rate result was 6.3 against a target of 6.7.

Technology improvements continued to be pursued to mitigate health and safety risk exposures. These included trialling drone water sampling and, in collaboration with UniSA, wearables to identify fatigue indicators.

Diversity, equity and inclusion

In 2022-23, a new Diversity, Equity and Inclusion Strategic Plan 2030 was endorsed, together with an accompanying governance structure. The plan sets our 2030 goal to be an innovative organisation where diversity and inclusion is part of everything we do.

As at 30 June 2023, women comprised 48.89 per cent of our leadership, favourable to our target of 40 per cent and continuing the recent upward trend. The percentage of women overall in our business is 32.39 per cent.

Through the Capital Delivery Strategic KPI Program, a report on women working in science, technology, engineering and maths (STEM) fields was prepared together with our major framework partners. The report highlighted the barriers women in STEM face, focusing on women who graduated with a STEM degree in the past 5 years and who are working in a STEM field. To understand early barriers, the focus included senior high school students in years 10, 11 and 12, university students and early career professionals. The report will be used to identify opportunities and implement activities to address the barriers and encourage greater participation of women in STEM careers.

Our sponsorship of the University of Adelaide’s Women in STEM careers program continued, giving students the opportunity to connect with industry professionals and learn about career options available when they have completed their studies.

Our employee networks groups, Together for Women, Pride Together, Kauwi Miyurna and Able Together, continued to promote and share their experiences to celebrate the diversity of our workforce.

In 2022-23, Aboriginal employment was at 2.09 per cent and cultural awareness training has been reviewed with a plan in place to ensure it is specific to our needs, building a more inclusive culture.

A partnership with the Clontarf Foundation which provided traineeship opportunities, was extended until December 2025 with one trainee joining the team in Whyalla.

Disability access and inclusion

By 30 June, 86 per cent of actions in our Disability Access and Inclusion Plan were complete. This year we delivered initiatives including increased accessibility to information at public sites such as signage at reservoirs, a visitor accessibility guide for SA Water House, and business-wide awareness through events organised by our Able Together network group. The reporting period for our plan has been extended to the end of 2023 to align with Inclusive SA’s State Inclusion Plan with a report to the Department of Human Services due in early 2024.

Performance management

Our annual performance appraisal and development cycle is aligned to the financial year, which includes setting goals, supporting our people’s development and having performance discussions. In 2022-23, 98 per cent of our people completed their annual performance reviews.


  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works