What to do if I get a missed meter reading card
You have received a card because our meter readers could not safely access your water meter.
Common reasons for this include:
- A gate or meter box is locked
- A dog, bees, snakes or spiders are nearby
- The meter is covered with long grass or leaves
- The cover of the meter is foggy, flooded or stuck
- The meter is damaged and needs replacing. (In this case, you don’t need to send a reading)
About the card we left
If we can’t read your meter, we leave a card to let you know.
The card explains:
- Why we could not read your meter
- What this means for your next bill
- How to send us your own meter reading
- If we have reported your meter as damaged or faulty
- How to contact us if you need help
Why it’s important to send us your reading
Sending us your reading will:
- Reduce the chance of your bill being over or underestimated.
- Help us spot high water use that may indicate a leak, for more information visit our help page Detecting and reporting a leak.
If you cannot easily read your meter due to mobility, or difficulty reading the numbers, please call SA Water on 1300 SA WATER (1300 729 283). We can help arrange support.
Why a photo matters
- We need a photo or in person read once a year, in line with the Water Retail Code. If you send a clear photo, we can update your bill with an actual reading.
- If you call us, we’ll still record your reading for accuracy, but your bill will stay estimated because photo evidence is required.
You can learn more about estimated bills by visiting our help page Why does my bill say 'estimated bill' and what does it mean?
You can learn more about how to provide your meter’s reading to us by visiting our help page How do I read my water meter and submit the reading?