Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Gravity Sewerage and Sewage Pumping

Gravity Sewerage and Sewage Pumping

Property owner responsibilities

You are responsible for:

  • the cost and installation of all infrastructure from the boundary kit to the house (as shown on the previous page) in accordance with our specifications
  • the costs associated with any extension of the sewer network and/or new boundary kits. For any new boundary kit, the owner is required to pay the estimated sewerage connection fee before connecting the private drain
  • ongoing maintenance of all infrastructure from the house to the boundary kit
  • the cost of electricity to operate the pump.

Our responsibilities

  • We own, install and maintain all infrastructure from, and including, the boundary kit to the sewer main.

If a pressurised sewer system is approved, the WSAA  Pressure Sewerage Code of Australia (WSA 07-2007) is used as the basis for design and construction of a system. We have some additional requirements which are detailed in the SA Water Supplement to WSA 07-2007.

The WSAA drawings cover the more detailed requirements and provide ‘deemed to comply’ solutions.

Water Services Association of Australia (WSAA)

  • Pressure Sewerage Code of Australia - WSA 07-2007

Supplementary documentation

Pressure sewer drawings

  • Refer WSA 07-2007 for referenced construction drawings

Engineering standards

Authorised products

Links to these authorised products can be found on our Technical Standards page.

  • TS 0507 - Authorised products for pressure sewer systems

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works