Leakage allowance application

Leakage allowance application

You will be eligible for leakage allowance if the leak is:
  • Concealed or reasonably undetectable
  • Repaired within six weeks of the detection or a high water use notice issued
  • Repaired or replaced with authorised materials
What you will need to complete this application:
  • Your SA Water account number
  • Your meter number
As evidence the leak has been repaired, you will need to provide
  • Your current water usage (kL) as recorded by your property's water meter, and
  • A plumber's invoice, or
  • Written details of repair work undertaken and materials used, including a receipt for materials (if purchased)
Other conditions:
  • You must be the owner or an authorised person for the property
  • Only one allowance is allowed in a five year period for occupied properties in the same ownership
  • Only one claim per ownership is allowed for vacant land or infrequently occupied properties
  • Allowances will be based on fifty per cent of deemed water wasted and capped at 600kL
  • Applications from Strata or Community Titles must come from the secretary or group representative

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The information you provide in this form is subject to SA Water's Privacy Policy.

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Step 1 of 3
Are you the owner of the above property?
It is on the right hand side of the front page of your SA Water bill (Include the * symbol if present).
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Date the leak was discovered, eg. dd/mm/yyy
Your Water Meter Number is on the second page of your bill, under the heading Meter(s)
Record all the black and white numbers, starting from left to right, including any leading zeros e.g. 004510
Repair details
Date the leak was repaired
Were the repairs undertaken by a licensed plumber?
Files formats accepted: jpg, tiff, PDF, doc, docx
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Files formats accepted: jpg, png, tiff, PDF, doc, docx

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Applicant details

The information you provide in this form is subject to SA Water's Privacy Policy.

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  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
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  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


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