Leakage Allowance Application

Leakage Allowance Application

Before you begin

Are you eligible for leakage allowance?

The leak must be:

  • concealed (ie underground or in a wall cavity)
  • repaired within six weeks of the detection or a high water use notice issued
  • repaired or replaced with authorised materials

Allowances are not granted for:

  • Recycled water
  • Faulty or malfunctioning appliances or fittings that are not deemed as concealed, for example:
    • toilets
    • hot water systems
    • swimming pools
    • rainwater tanks/pumps and valves
  • Fixtures (internal and external taps)
  • Faulty workmanship
  • Vandalism
  • Negligence
  • A failing meter tap (stopcock)
  • Where the leak has not been repaired

Other Conditions:

  • Only one allowance is allowed in a 5 year period for properties in the same ownership
  • Allowances will be based on 50% of deemed water wasted and capped at 600KL

I understand and wish to proceed

  • Major faults

  • Reported

  • Fisher Rd
  • Hill River
  • 19/08/2018
  • Main Break
  • Last Updated: 19/08/2018 02:14 PM - We have a report of an incident in Hill River. Water supply nearby may be impacted. Traffic management may be in place. Reference Number WO: 06510598.
  • See all major faults

  • Scheduled works

  • Underway
  • Brook Av
  • Glen Osmond
  • 20/08/2018
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 20/08/2018 09:00 AM
    Estimated restore time and water supply back on: 20/08/2018 06:00 PM

    We’re improving your services and undertaking maintenance work in Glen Osmond. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works