Leakage Allowance Application

Leakage Allowance Application

Before you begin

Are you eligible for leakage allowance?

The leak must be:

  • concealed (ie underground or in a wall cavity)
  • repaired within six weeks of the detection or a high water use notice issued
  • repaired or replaced with authorised materials

Allowances are not granted for:

  • Recycled water
  • Faulty or malfunctioning appliances or fittings that are not deemed as concealed, for example:
    • toilets
    • hot water systems
    • swimming pools
    • rainwater tanks/pumps and valves
  • Fixtures (internal and external taps)
  • Faulty workmanship
  • Vandalism
  • Negligence
  • A failing meter tap (stopcock)
  • Where the leak has not been repaired

Other Conditions:

  • Only one allowance is allowed in a 5 year period for properties in the same ownership
  • Allowances will be based on 50% of deemed water wasted and capped at 600KL

I understand and wish to proceed

  • Major faults

  • Reported

  • Both Rd
  • Shea-Oak Log
  • 21/09/2017
  • Water Off
  • Last Updated: 21/09/2017 11:18 AM - We are on-site responding to an incident in Shea-Oak Log. Water may not be available in the surrounding area until 21/09/2017 04:30 PM. Traffic restrictions may also apply. Reference Number WO: 06034304.
  • See all major faults

  • Scheduled works

  • Underway
  • Kintore Av
  • Prospect
  • 21/09/2017
  • Supply Interruption
  • Estimated start time (water off): 22/09/2017 09:00 AM
    Estimated restore time (water back on): 22/09/2017 04:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Prospect. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works