Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Altering or relocating an existing water or sewerage connection

Altering or relocating an existing water or sewerage connection

We connect drinking water, recycled water, sewerage and water for fire services.

Replace

Occasionally a property may not have a meter because it has been damaged or stolen. You will need to apply to replace the missing meter.

Relocate

We can relocate 20mm and 25mm water connections. These are found on most residential properties and can be relocated up to four metres. Larger water connections will need to be disconnected from the main before we can install your new connection. You can apply to relocate a meter here.

Learn more about relocating a SA Water meter

Fit to pre-laid pipework

You may have an unmetered water connection available to your property. To arrange to have a meter fit to the pre-laid pipework, complete an application form.

When to let us know about alterations to your property

If you plan to build or do any alteration work on your property, you need to tell us if the work will impact on any of our services before work starts.

As a guide, works that could impact our water services include:

  • building a new house
  • extending your home
  • building a shed, carport or swimming pool
  • landscaping work

Your local council may also have approval requirements for alterations. If you are not sure whether it will impact on our services, please contact us.

No matter the size of your project, please advise Before You Dig Australia when and where you plan to dig. Whether your work is simple landscaping or complex drilling, contacting Before You Dig Australia is an important step.

Before You Dig Australia will then contact organisations like us to find where pipes or cables are located. If you complete an application to alter an existing service, we will check with Before you Dig Australia as part of your application assessment.

Properties with additional requirements

When assessing an application for connections from our network to a property we consider the following conditions:

  • construction conditions and obstructions: existing services or objects in the construction path, trees, rock, or requirements for traffic management etc.
  • the length and size of the connection
  • the depth of the connection

If difficult construction conditions exist the connection will be deemed non-standard and you may be required to pay all of the additional construction costs. The cost that you will be required to pay will be set out in a fixed quotation provided in our offer to connect. Any financial quote provide will be valid for 60 calendar days form the date of issue.

For more information, read our Standard and non standard connections fact sheet

Depending on the connection, you may need to provide additional supporting information. This information helps us to assess your connection more accurately and design a solution that meets both Australian standards and your requirements.

Review the following forms to see if you need to include them with your application.

Properties on Community Title

A Community Title agreement is required for single meter, separate meter/s or a manifold with multiple water meters within a community or strata title development. You will need to attach this completed form when you submit your online connection application.

Community Title agreement form

Special characteristics

When assessing your application, we may identify conditions that have an impact on your connection. These are known as special characteristics and if we identify these, we will notify you. If you choose to proceed, your service will be subject to the Special characteristics schedule in addition to our Standard customer contract.

What to expect during the construction process

Factsheets

The following fact sheets will help you understand our connection requirements:

Frequently asked questions

Explore fees, charges and timelines

There is a lot to consider when connecting to one of our services. Every application is different and, depending on the type of connection you have applied for, the connection design and the construction conditions of the site, timeframes and costs will vary.

Find out more information about connection fees and charges.

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works