Online enquiry

Securely manage your account information in mySAWater

If you are a residential property owner, the easiest way to update your contact information is to login to your secure online account mySAWater.

Keeping your business details up to date

If you are a business property owner, you can update your contact details using our business details online form. Using this form will ensure your enquiry reaches the right team.

We understand this is a difficult time. To notify us of a loved one who has passed away please complete the deceased estate application form. Using this form will ensure your enquiry reaches the right team.

If you are a residential property owner, you can see your account balance anytime through mySAWater.

If you can’t access mySAWater, use our self-service phone options: Call 1300 729 283, press 2, and follow the prompts.

Access your bills easily in mySAWater

If you are a residential property owner, the quickest way to access to all your previous bills, is in mySAWater. You can also export your bill information into a handy payment summary each financial year.

What is an estimated bill and what does it mean?

To prepare your bill, our team needs to enter your property to read the meter. If access to the meter is blocked, or if we’re unable to access it safely and easily, we may estimate your water usage.

Submit a meter reading.

To update our records with an accurate reading, residential customers can log in to their mySAWater account and submit a meter reading.

If you’re unable to access mySAWater, you can use the meter reading submission form instead. This ensures your reading is sent to the right team.

There can be a number of reasons your water bill might be higher than expected. Refer to our help and support article for more information about high water use, seasonal water use, and how to find leaks on your property.

If you are a residential property owner, you can request a refund easily by completing the refund request in mySAWater.

Where possible, we return payments to the original source of payment and may require you to provide proof of payment to complete your request.

If you have a credit on your account and can’t access mySAWater you can contact us on 1300 729 283 to request a refund.

We return payments to the original source of payment where possible. You may be required to provide proof of payment to complete your request.

Easily request an extension or payment plan in mySAWater

If you're a residential property owner facing financial difficulties, we're here to support you with appropriate and helpful payment options. You can request a 30 day bill extension or a payment plan in mySAWater.

Get an extension or payment plan over the phone

Customers can call us and request a payment extension or payment plan using our automated phone service. Call us on 1300 729 283, press 2 and follow the prompts.

Need additional help? Learn about our Payment Assistance Program

If you're having difficulty paying your bill and need more support over a longer period of time, please talk to us so we can help you get back on track.

You don't need to set up or transfer a water account. Your conveyancer, landlord or managing agent usually takes care of everything for you and will be in touch. Visit our water connections and moving page to find out what you need to check when buying, moving or selling.

If you are a residential customer the best way to do this is to login to your mySAWater account and submit a meter reading.

If you can’t access mySAWater please use the meter reading submission form to submit your meter read. Using this form will ensure your meter read reaches the right team directly.

mySAWater registration

Do you have a problem trying to register for mySAWater?

Visit the "Register and Log In to mySAWater" section on the mySAWater help page for step-by-step instructions and troubleshooting tips.

mySAWater log in help

Visit the "Register and Log In to mySAWater" section on the mySAWater help page for detailed instructions and troubleshooting tips on logging in, receiving a one-time code, and changing your password.

One-time codes are sent to the email or mobile number you registered with. If you haven’t received your code, please wait a couple of minutes due to potential delays, and check your email’s spam, junk, or trash folders.

If you need to reset your password, visit the Forgot Your Password page to receive an email with reset instructions.

Updating my contact information in mySAWater

You can update your email and mobile from the “my settings” page in mySAWater.

If you can't log in, try registering again with your new email and mobile.

Otherwise contact us on 1300 729 283 to update your new email and mobile number.

Please check our Faults and Outages map for any current outages or planned work in your area. If you have a problem, you can report it directly on the map, making the process fast and simple.

For urgent matters such as sewage overflows, strong odours, flooding, or a loss of water service, please contact our Customer Care Centre on 1300 SA WATER (1300 729 283), available 24/7 for immediate assistance.

You don't need to set up or transfer a water account. Your conveyancer, landlord or managing agent usually takes care of everything for you and will be in touch. Visit our water connections and moving page to find out what you need to check when buying, moving or selling.

Accessing copies of bills as a tenant

If you are a tenant, you can request a copy of your current or previous bills through your managing agent or landlord (property owner).

Changing the billing name as a tenant

SA Water bills can only be in the name of the property owner. The property owner is financially responsible for the account.

Only managing agents and authorised people on the account can request for a bill to be sent to them instead of the property owner.

If you are a tenant and need more information on your SA Water bill, please contact your managing agent or the property owner.

Accessing account and billing information as a tenant

If you are a tenant, you can request and talk to us about general billing information, such as how we charge for water and sewer services and your rights as a tenant.

The property owner is financially responsible for an account, so specific information about accounts, bills and charges need to be requested through your managing agent or landlord (property owner).

Please contact your managing agent or the property owner if you have questions that relates to a particular bill and its charges.

Why is my bill higher than expected?

There can be a number of reasons your water bill might be higher than expected. Refer to our help and support article for more information about high water use, seasonal water use, and how to find leaks on your property.

What to do when you have a problem with your meter?

If your meter is noisy, damaged or you see a leak, learn how to check for problems and where to report it.

You can also report the faulty meter using our online Faults and Outages map.

What to do if you can’t locate the water meter?

Water meters are generally found in a few common areas:

• In residential properties, they’re typically located in the front yard, near the boundary with the street, driveway, or pathways.
• In units or apartment complexes, they’re usually found inside meter rooms or cabinets in shared spaces such as a utility room, garage, or car park.
• In rural properties, you will often find them near the main access road or property entrance, sometimes close to boreholes or tanks.

For more information on locating your meter, visit our Where is my meter usually located? help page.

If you still can’t locate your meter, you can report it as a fault using our Faults and Outages map. Simply search for your location, select "Report a Fault," then choose My property > Other meter problem > I can’t find my meter. We’ll get in touch with information on its location.

Login or register for EPIC, our fast, easy and convenient online service that enables you to view property information applications that you have made in the previous 3 months.

Login or register for EPIC is the best way log a certificate of change or request a special meter read. It provides a fast, easy and convenient online service that enables you to request and view property information applications that you have made in the previous 3 months.

How to get an account balance

Use our self-service phone options: Call 1300 SA WATER (1300 729 283), press 2, and follow the prompts.

Request a previous copy of a bill using our online form

You can request a copy of a previous bill using our online form.

Bill payment options

There are many ways to pay an SA Water bill. Take a look at our “pay my bill page” on our website to find the most convenient way to pay a bill for someone.

Access payment assistance over the phone

Customers can call us and request a payment extension or payment plan for an account using our automated phone service. Call us on 1300 729 283, press 2 and follow the prompts.

Payment Assistance Program

If you are managing an account for someone who is having difficulty paying their bill and need more support over a longer period of time, please talk to us so we can help them get back on track.

What is an estimated bill and what does it mean?

To prepare a bill, our team needs to enter the property to read the meter. If access to the meter is blocked, or if we’re unable to access it safely and easily, we may estimate water usage.

Submit a meter reading.

You can submit a meter reading through the meter reading submission form if you would like to update our records with an accurate reading. Using this form will ensure your meter read reaches the right team directly.