Disclosure log
Disclosure log
We have established a disclosure log to enable central access to non-personal information that has been released by SA Water under the Freedom of Information Act 1991 (the FOI Act). This will help information that may be of interest to the public to be readily identified and accessed by the community at large. Providing access to this information is part of our commitment to transparency and accountability.
Our disclosure log is a record of information released in response to formal access applications from an individual or organisation that we consider to be of interest to other members of the public.
Updates to the log will occur as soon as practicable following release of the determination and documents to the original applicant. However, we will not provide:
- details of requests related to the personal affairs of an individual
- information which has been determined exempt from release pursuant to Schedule 1 of the FOI Act
- information which could be considered defamatory or a breach of confidentiality or reasonably be anticipated to cause harm to a person.
Freedom of Information fees can be found here.
| Reference | Date of Determination | Application Details | Link to determination and/or documents |
|---|---|---|---|
| SN1139 | 25/06/2025 | From 1/5/2024 to 30/6/2025. Request Routine and non-routine: sampling data** from SA Water's: *Bolivar WWTP, including the monitoring of the Virginia Irrigation Scheme (VIS) *Bolivar high salinity WWTP, *Christies Beach WWTP, *Glenelg WWTP *Aldinga WWTP. **All Parameters including any detections of Polyfluoroalkyl substances(PFASs), personal care products, Pharmaceuticals, Microplastics etc. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1138 | 25/06/2025 | From 1/5/2024 to 30/6/2025 SA Water provide data** from all sampling/ monitoring points from: *Bolivar Advance Water Recycling Plant (e.g. filtration, disinfection, chlorine (post u/v), reuse after chlorination, blended recycled water: *Bolivar Managed Aquifer Recharge (MARs) monitoring and production wells. *Northern Adelaide Irrigation Scheme NAiS) Two Wells Storage ponds. ** All Parameters including any detections of Polyfluoroalkyl substances (PFASs), Personal care products, Phannaceuticals and Microplastics etc. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1137 | 25/06/2025 | Results/ sampling* Polyfluoroalkyl substances (PFAS)* * data from the biosolids produced from all of SA Water's Metropolitan & Country WWTPs. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1135 | 24/06/2025 | Requesting access to detailed reports relating to all works undertaken at Albert Street, Dulwich, SA, 5065 due to ongoing issues with our water and sewer supply. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1134 | 19/06/2025 | Access two SA water reports made on my property in regards to a blocked easement. The owner of the flat where the easement runs through is disputing that my blocked sewerage pipe has been caused by the cedar tree that is growing over the easement. He also wants proof that the blockage was on his property. The first call out by my plumber to SA water was Sunday February 23/2025. The second call out by my plumber was Thursday April 10th. SA water attended both jobs and cleared the easement from outside flat. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1133 | 17/06/2025 | We request a copy of any documents, whether digital or in hard copy format, which are in SA Water’s possession, custody or control in relation to a wastewater main located at the rear of Crampton Street, Fairview Park SA 5126, and any other main within 250 meters for the period of 2020 to present, including but not limited to investigation/ incident reports, records of interview, notes, statements, records of complaints/ notifications, images, maintenance and/ or inspection records, scope of works undertaken, invoices and correspondence to third party contractors, records of complaints/ notifications received by SA Water in relation to water egress events, records of data relating to acoustic leak detection sensors and any other relevant documents in relation to any works carried out on the subject/ surrounding main, and water infrastructure. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1131 | 29/05/2025 | Property Location: Andrew Ave, Salisbury East, SA, 5109 A water reading meter was taken on 12 May 2025 at the above property for which I am the landlord, with the water meter subsequently being replaced. At the time it was replaced the meter reading was reported as 6754kL, representing a usage of 240kL from the last reading, which was also approximately double the water usage from the previous period (which was also over summer). This reported usage appears to be abnormally high given the time of year and previous water consumption rates, however the meter reading can not be confirmed by the tenant as the water meter was replaced. Accordingly, I request that SA Water provide definitive proof of this meter reading via a photo of this meter reading from the water meter that was replaced on 12 May 2025. Note that I am the Landlord of this property which is managed through TIPS Property Management, | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1126 | 14/05/2025 | All documents in relation to the sewerage overflow in or around Vine St, Magill SA 5072 on or around 3 April 2022 including, but not limited to, call logs, service requests, work orders, reports, photos, videos and correspondence; * A map of the area marked with the location of the sewage overflow on or about 3 April 2022. * All documents relating to action taken following the sewerage leak in or around Vine St, Magill SA 5072 on or around 3 April 2022, including but not limited to, causation and forensic reports, quotations, invoices and repair authorities * Any and all correspondence between the agents/employees of SA Water and the owners and representatives of Vine St, Magill SA 5072. * All documents relating to the damage caused to the property at Vine St, Magill SA 5072 as a result of the sewerage overflow, including but not limited to, records of complaints, reports and correspondence. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1121 | 13/05/2025 | We are seeking to obtain documents relating to a pipe burst and/or water leak at or around Davenport Terrace, Hazelwood Park SA 5066 on 29 April 2022. We seek to obtain the following documents: a)A copy of any phone transcripts and audio recordings of phone calls made or received by SA Water, complaints, calls, emails and other correspondence including file notes regarding the pipe burst and/or water leak on 29 April 2022; b)A copy of all work orders and attendances notes related to the rectification works carried out on the on or after 29 April 2022; and c)A copy of any investigation, photographs, incident reports, correspondence, expert reports and assessor reports investigating the cause of the incident on 29 April 2022." | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1125 | 12/05/2025 | I seek access to: 1) the most recent version of the project schedule (including planning/licencing stages) for dredging work associated with SA Water’s proposed desalination plant at Billy Lights Point. 2) The most recent draft or final version of the EPA application, including attachments, for license for the dredging work associated with SA Water’s proposed desalination plant at Billy Lights Point. 3) If not already included in item 2, the Dredge Management Plan. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1122 | 29/04/2025 | ."We act for Ansvar and its insured, Warrina Homes Incorporated. Our client's property at Reservoir Road, Hope Valley sustained damage on 21 March 2024 when a water main on Reservoir Road, Hope Valley ("Reservoir Road") burst allowing water to inundate the property ("the Incident"). Pursuant to the Freedom of Information Act we request the following documents: 1. All documents in relation to the Incident including but not limited to call logs, service requests, work orders, complaints, reports, photos, videos (including CCTV footage) and correspondence. 2. A map of the area marked with the location of the Incident. 3. All documents relating to action taken following the Incident including, but not limited to, reports, quotations, tax invoices, and repair authorities. 4. All documents relating to damage caused to our client's property at Reservoir Road, Hope Valley as a result of the Incident including but not limited to records of complaints, reports and correspondence. 5. We have identified the following streets in the vicinity of the burst water main in or around Reservoir Road (collectively referred to as the Surrounding Streets): i. Grand Junction Road between Delray Ave and Tarana Road ii. Berri Road iii. Carlson place iv. Hoover Road We seek copies of the following documents in relation to the Surrounding Streets: (a) service requests, work orders and reports relating to the failure of water mains in the Surrounding Streets for the 7 year period preceding the Incident. This should include any photos or CCTV footage taken during investigation of the water main; (b) all documents outlining complaints made by customers in relation to the operation of water mains in the Surrounding Streets for the 7 year period preceding the Incident; (c) all documents including service requests, work orders, reports, maintenance records, quotes and invoices relating to the inspection and repair of water mains in the Surrounding Streets for the 7 year period preceding the Incident. This should include any photos or CCTV footage taken during inspections; (d) a copy of any internal policies relating to the inspection and repair or replacement of water mains in place at the time of the Incident; (e) a copy of the renewal and maintenance program in place outlining the upcoming water mains scheduled for renewal at the time of the Incident; (f) documents identifying the age, size, and material of pipes which make up the water mains in the Surrounding Streets as at the time of the Incident, including details of when pipes were last renewed or replaced; (g) if SA Water has any agreements in place with third parties for the inspection and repair of its water mains, please provide a copy of the agreement in place at the time of the Incident. Please note this request is not intended to be a request for personal information and we are content for any personal information to be redacted." | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1119 | 29/04/2025 | All documents in relation to the sewerage overflow in or around Pirie St, Adelaide SA 5000 on or around 12 March 2019 including, but not limited to, call logs, service requests, work orders, reports, photos, videos and correspondence; * A map of the area marked with the location of the sewage overflow on or about 12 March 2019 * All documents relating to action taken following the sewerage leak in or around Pirie St, Adelaide SA 5000 on 12 March 2019, including but not limited to, reports, quotations, invoices and repair authorities * Any and all correspondence between the agents/employees of SA Water and the owners and representatives of Pirie St, Adelaide SA 5000. * All documents relating to the damage caused to the property at Pirie St, Adelaide SA 5000 as a result of the sewerage overflow, including but not limited to, records of complaints, reports and correspondence. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1120 | 22/04/2025 | "We act on behalf of RAA Insurance Ltd in relation to a property water damage claim which occurred on 19 June 2024 made by their insured, Thompson Circuit, Evanston Park SA 5116. The application is for: 1. All documents in relation to the pipe which burst at or near 15 Thompson Circuit, Evanston Park on 19 June 2024. 2. All documents in relation to any repairs or maintenance performed in relation to the pipe which burst at or near Thompson Circuit, Evanston Park in the period 1 January 2021 to 19 June 2024. 3. All documents in relation to any prior bursts (ie prior to 19 June 2024) of the pipe at or near Thompson Circuit, Evanston Park." | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1118 | 22/04/2025 | All documents relating to the Incident, including notes, telephone records, recordings, loss adjusters' reports, investigation reports, work orders, photographs and video footage. (b) All documents relating to the cause of failure of the Pipe. (c) All documents relating to the maintenance and construction occurring around the Pipe from 25 July 2023 to 27 July 2023, including notes, telephone records, investigation reports and work orders. (d) All communications with Trenchless Pipelaying Contractors in respect of the Incident or the works it was conducting on or around 27 July 2023 on or around Miller Driver, Happy Valley SA 5159, (e) Any documents particularising when water flowing through the Pipe was turned on/off by South Australia Water from 26 July 2023 to 28 July 2023, including: (i) documents evidencing the decision to turn the water off (including any authority); and (ii) documents evidencing the decision to turn the water back on (including any authority). | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1117 | 10/04/2025 | Acting on behalf of AAMI Insurance being the insurer of Please provide us with copies of your incident, assessment and engineering reports on the incidents of sewage overflow in the insured property at Portrush Road, Glenunga 5064 on 01.07.2024 | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1115 | 11/03/2025 | All SA Water records from January 2020 to March 2025 (hard copy and electronic) relating to SA water infrastructure at Boyd Crescent, West Lakes Shore, both within the Council verge and the property itself. - All SA Water records from January 2020 to March 2025 (hard copy and electronic) relating to applications submitted (including all supporting documentation) in relation to the land sub-division and development of Boyd Crescent, West Lakes Shore - All SA Water records from January 2020 to March 2025 (hard copy and electronic) relating to site visits undertaken by SA Water to inspect existing and new SA Water infrastructure, in particular the water meter as part of the land sub-division and property development .This includes all documented and verbal information, advice, instruction and direction issued/given to the developer and/or surveyor and/or developer’s sub-contractor and/or any other person relating to the existing water meter at Boyd Crescent, West Lakes Shore. This is to include the date(s) of when SA Water attended site and who the information, advice, instruction and/or direction was given to. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1114 | 06/03/2025 | We act on behalf of the City of Port Adelaide Enfield, the owner of Edward Smith Reserve on Grand Junction Road at Northfield SA 5085 (see enclosed signed authority to release documents from the Team Leader of Risk and Corporate Governance at the Council). We seek: * Any and all documents and correspondence related to incident SR: 01464794. This reference number was provided to our client by SA Water. * Any and all documents and correspondence relating to any call outs, works, or other incidents at Edward Smith Reserve from July 2022 to date. The documents are required to assess the circumstances of damage that occurred to the change rooms of the Greenacres Football Club at Edward Smith Reserve on or around 2 September. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1112 | 26/02/2025 | request a copy of the following documents held by SA Water, in accordance with section 13 of the Freedom of Information Act 1991 (SA): In respect of the following addresses in South Australia: a. Circuit Drive, Hendon; b. Philips Crescent, Hendon; c. Butler Drive, Hendon; and d. Philips Crescent, Hendon. copies of the following documents are requested in respect of each property: 1. copies of all current and historical trade waste agreements, discharge permits, registrations, licences, exemptions (Licences); 2. all reports and correspondence provided to SA Water in compliance with the conditions of the relevant Licence(s); and 3. all non-compliance notices, orders and correspondence related to all non-compliance notices or orders issued in respect of each Licence(s) and /or each property. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1111 | 26/02/2025 | All correspondence between SA Water and developers in relation to sewer and water infrastructure upgrades. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1110 | 11/02/2025 | I would like to access the SA Water Acitvity in Sewer Blockages On Bluehills Road O'halloran Hill SA from March 2024 Until September 2024 | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1108 | 30/01/2025 | Cassandra Curtis procured insurance through Hollard Insurance Partners trading as CBA insurance for their property at Ryan Street, Moonta SA. On 4 February 2020, the Insured Property was damaged by water ingress. There has been some reports that there were repairs works to the stopcock valve on the mains water supply (the Incident). We kindly seek documentation on the Incident and the stopcock valve including but not limited to all reports, maintenance reports for three years prior to the Incident and Incident itself, emails, memoranda, records of communication, complaints, communication regarding the incident, statements and notebook entries that were made in connection with the Incident. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1107 | 11/01/2025 | What is the number of water mains breaks that have occurred on the water main from the corner of Fullarton Road and Carrick Hill Drive, Mitcham SA to Fullarton Road, Netherby SA since 1 January 1980? What are the dates that the water mains breaks occurred and what are the locations where the water mains breaks occurred? What caused each of these water mains breaks? What is the number of water mains breaks that have occurred on the water main between the intersection of French Street and Fullarton Road, Netherby and the intersection of French Street and Birdwood Street, Netherby since 1 January 1980? What are the dates that the water mains breaks occurred and what are the locations where the water mains breaks occurred? What caused each of these water mains breaks? In addition to requesting the above information, I request access to all information (such as notes) that SA Water holds in relation to the issue reported on 25/12/2024 that was given the following reference SR: 0163747 | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1106 | 09/01/2025 | Copies applications to cull kangaroos on SA Water land from 2020-2025 -Number of kangaroos culled on SA Water land, broken down to each property/reservoir. -copies of internal communications and communications with DEW regarding kangaroo bodies dumped on South Parra Wirra Reservoir in 2023-2024. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
SN1105 | 08/01/2025 | a)Copies of all notifications of leaking or damaged pipes within 100 metres of Silkes Road from 1 January 2018 until 31 December 2023; b) Copies of any maintenance work, work orders, inspections notes within 100 metres of Silkes Road between 1 January 2018 and 31 December 2023; c) Copies of work orders and attendances notes related to the rectification works carried out on the damaged pipe on Silkes Road on and after the incident on 5 July 2023; d) Copies of any investigation, photographs, incident reports, expert reports and assessor reports investigating the cause of the incident on 5 July 2023; e) A copy of all incident reports, photographs and investigations relating to prior pipe bursts within 100 metres of Silkes Road between 1 January 2018 and 31 December 2023. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1103 | 06/01/2025 | In June 2021, a water main on the Cove Road, Marino (between Pindee Street & Westcliff Court) failed causing significant damage to the embankment supporting City of Marion’s infrastructure. The voids created by the failure resulted in civil works by SA Water to rectify the damage caused. In March 2024, SA Water advised the City of Marion that the works undertaken on the embankment have been completed. The City of Marion request that the Geotechnical Report/s and surveys (including any emails, letters and other correspondence) relating to the Cove Road to be provided for the benefit of any future works, record keeping, understanding of the soil profiles and to better understand and maintain our assets in the future. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1102 | 14/11/2024 | I request under the Freedom of Information Legislation, SA Water to: Provide information/ details/data results obtained from per- and poly fluoroalkyl substances (PFASs*) recently sampled at SA Waters Barossa, Happy Valley; Hope Valley, Little Para, Millbrook and Myponga reservoirs, including the PFAS analysis method used by NATA (National Association of Testing Authorities.*PFAS data /results preferred format -Excel Spread Sheets. Provide all internal /external correspondence, (reports, documents, meeting notes, emails, ministerial briefing notes etc) held by SA Water (in period 2024) which led/resulted in the decision to sample for PFASs within SA Waters six major metropolitan reservoirs. Provide information/details of SA Waters' proposed plans for future PFAS sampling/ testing programmes for: 1) SA Water's six major metropolitan reservoirs, 2) Additional water sources (surface & groundwater) around the state and 3) A survey of our non- potable waterways. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1101 | 29/10/2024 | Any and all documents which list or refer to the number of new customers who joined the Customer Assist Program, any and all documents which list or refer to the number of residential customers who participated in a financial hardship program, any and all documents which list or refer to the number of customers who successfully exited the Customer Assist Program. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1100 | 29/10/2024 | Any and all documents which list the number of complaints referred to SA Water by the Energy and Water Ombudsman (EWOSA), any and all documents relating to complaints referred to SA Water by EWOSA, any and all documents relating to complaints referred by EWOSA which cites complaint type, any and all documents which list the number of complaints referred to SA Water by EWOSA and the complaint type. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
| SN1099 | 23/10/2024 | Blue Lake Welcome Centre - Garry Cecil Turner and Patricia Turner trading as Aquifer Tours The administration and regulation of our client’s licence with SA Water; The administration and regulation of our client’s sub-licence with the Council (noting the head licence was with SA Water); and SA Water’s position in relation to the decision not to extend our clients’ sub-licence or grant a new sub-licence to our clients following the expiry of our clients’ sub-licence. | For a copy of the documents and combined determination, please email: freedomofinformation@sawater.com.au |
Due to the large size of some determinations, these are unable to be housed online. For a copy of the documents and determination, please email: freedomofinformation@sawater.com.au.
If you wish to obtain records in another form, you can contact the Freedom of Information Officer at freedomofinformation@sawater.com.au
