Freedom of Information
The Freedom of Information Act 1991 (the FOI Act) makes it possible for you to access information that we hold. This promotes transparency, accountability and helps you to participate in our decision-making. We fully support the objectives and spirit of the FOI Act, while at the same time recognising stakeholders' right to privacy.
For more information about the type of SA Water documents available under the FOI Act, please see our Freedom of Information Statement.
Information available to you
We publish a range of information for everyone to access.
You may be able to find what you’re looking for without lodging a Freedom of Information request.
Proactive disclosure
We proactively publish information such as financial information, overseas travel and other public records.
This information is available to everyone and does not require an FOI application.
Disclosure log (information previously released)
The disclosure log lists non‑personal information that has already been released through Freedom of Information requests.
Checking the log may help you find information without needing to make a new request.
Our response to Freedom of Information requests
In 2025-26, SA Water received 77 new applications for information, pursuant to the FOI Act.
Members of Parliament submitted 11 applications for information, with the remaining applications submitted by law firms, insurance agencies, media and members of the public.
The outcome of these applications that were received and finalised within the 2025-26 financial year can be found below.
| Application outcome | Responses |
|---|---|
| Access granted in full | 7 |
| Access granted in part | 35 |
| Access refused in full (includes no documents located within the scope of the request) | 15 |
| Withdrawn/closed (includes invalid requests, applications transferred to another agency, or the applicant has withdrawn their request). | 12 |
Applying for access
The type of your request will determine the form to use. You can download an application form from the State Records website which can be submitted in person, by post or by email. You can also submit your application using the SA.GOV.AU online application form.
If you are unable to lodge online via the portal, then you can lodge your application by email, post or in person when you can lodge your application by email, post, or in person.
- By email: freedomofinformation@sawater.com.au.
- By post: the Freedom of Information Officer, SA Water, GPO 1751, Adelaide SA 5001.
- In person: Ground floor, SA Water House, 250 Victoria Square/Tarntanyangga, Adelaide.
Freedom of Information fees and charges
The fees outlined below are pursuant to Freedom of Information (Fees and Charges) Variation and Freedom of Information Act 1991 - Applicable to Section 13(c), 29(2)(b) and 19(1)(b) and (c). Payments can be made to SA Water by cheque or money order, or electronically if making an application through the sa.gov.au portal. If you can't do this, please contact us.
| Detail | Fee |
|---|---|
| Application Fee: Access a document | $44.70 |
| Application Fee: Internal Review | $44.70 |
| For our work accessing documents about you. *NOTE: Only the first two hours are free. We may then charge $14.40 per 15 minutes. | $0* |
| For our work accessing documents that are not about you | $16.40/15mins |
| Photocopies (per page) | $0.30 |
| For all other formats, SA Water will charge the cost of reproduction. | TBA |
When to contact us
You need to contact us if you:
- believe our information about a person is incomplete, incorrect, out of date or misleading
- need to discuss a previous application
- are following up an application you recently lodged
- need help to clarify the information you are after
- need a document in a different format (i.e. electronically)
- can't pay by money order or cheque