Grease arrestor maintenance app
Grease arrestor maintenance app
Well maintained grease arrestors and settling pits result in fewer fat chokes in the sewerage network.
The grease arrestor maintenance app (GAMA) helps achieve this through greater transparency of servicing information.
When you comply with your grease arrestor maintenance requirements, you will be audited less, reducing your trade waste audit costs.
Pre-treatment device tags (grease arrestor or settling pit)
Your grease arrestor or settling pit has been tagged to help us better collect pumping information. This enables us to collect information through a mobile app when your grease arrestor is serviced, helping you to comply with required pump out frequency rates.
A fee for not servicing a grease arrestor or settling pit will apply. This fee encourages compliance for arrestor operation and covers costs for managing and treating waste released into our sewerage system. This fee will be charged every four weeks after the scheduled servicing date at a rate of $162 for small arrestors (up to 2400 L) and $324 for large arrestors (more than 2400 L).
If your grease arrestor tag is removed or damaged, a $89 per GAMA tag replacement fee will apply. If your tag is missing, please let us know by emailing GreaseArrestorAppSupport@sawater.com.au or calling 08 7424 1336 (Monday to Friday, 8am to 4pm).
Refer to the Grease arrestor maintenance: guideline for trade waste customers for more information about your pre-treatment devices.
Liquid waste haulers use digital tracking to ensure our trade waste customers comply with their authorisation conditions. This tracking of grease arrestor maintenance has two parts:
1. QR2id app: used by liquid waste haulers to scan tags.
2. WasteID: the platform which collects service information.
How to apply
Application process times can take up to 10 business days. If more information is required or your application doesn’t meet all specified requirements, we may need to arrange a site inspection with you.
Make sure you can meet your authorisation conditions
- Arrange installation of any pre-treatment fixtures or plumbing modifications that are needed. A licensed plumber must do all these works.
- Take any other actions to make sure you can meet your authorisation conditions before you start to discharge waste into the sewer.
We will visit your premises to inspect your discharge and work with you to provide advice and support. Together we will ensure you meet your ongoing authorisation conditions.
The QR2id app uses QR2id codes. These square barcodes are scanned by haulers and service agents to record service details related to pre-treatment devices (grease arrestors/settling pits) using the QR2id app on a smartphone or tablet. The data captured is sent to WasteID.
How to use the QR2id app
Turn on location services
This is a setting that needs to be changed on your device.
App alerts and notifications
While you will not receive notifications from the QR2id app, if your existing location and the location of the device you are servicing do not match, the app will give you an error message. When servicing a trap and entering information, please ensure you are in the right location.
Not able to use the app (lost phone, app not working)
If you cannot use the QR2id app, please capture the service information on the grease arrestor service form. Provide the completed form to your administrator, so they can manually update the information in WasteID. This must be done within 48 business hours of the service. Delays could result in a penalty to the customer.
Reporting an issue
If the QR2id app is not working, please try these options before you raise an issue.
- Check you are logged into the app, that you have mobile data enabled and an internet connection or, if no connection is available, you are operating in offline mode.
- Check you have location services turned on. Press ‘Location’ on the app start screen. A map of your current location should appear.
- Close and reopen the app.
- Log off and log in again.
- Switch off and switch on your device.
- Delete the app and download it again.
If this doesn’t solve the issue, please contact your admins immediately.
Note – if you are unable to use the app, you will need to capture information on the service you have completed on the grease arrestor service form. Provide the completed form to your administrator so they can manually update the information in WasteID. This must be done within 48 business hours of the service. Delays could result in a penalty to the customer.
How to work with QR2id tags
Tagging devices and vehicles
We are responsible for tagging pre-treatment devices (grease arrestors, settling tanks/pits, neutraliser tanks/pits) and waste facilities. Hauler companies are responsible for tagging their vehicles (including tankers, trucks and trailers).
The QR2id tags for pre-treatment devices are provided by us. For a new tag, please email GreaseArrestorAppSupport@sawater.com.au or call us on 08 7424 1336.
For vehicle stickers and waste facilities plates please complete the request form and send it to GreaseArrestorAppSupport@sawater.com.au.
Damaged QR2id codes on pre-treatment devices
The QR2id code serial number can be manually entered into the app or online. Haulers can also choose the ‘Near By’ option to find a QR2id code for the appropriate business/device. Please see the user guide for more details.
If you find a tag that is damaged, please report it through WasteID. See the relevant user guide for how to raise an issue in WasteID.
Damaged vehicle tags
Hauler companies can request new tags by emailing the completed form to us at GreaseArrestorAppSupport@sawater.com.au. Please note – replacement vehicle tags may incur a cost.
WasteID uses QR2id codes. These square barcodes are scanned by haulers and service agents to record service details related to pre-treatment devices (grease arrestors/settling pits) using the QR2id app on a smartphone or tablet. Data captured is sent to WasteID.
WasteID can be accessed from PCs, laptops, tablets and phones via WasteID.amtac.net or the QR2id app. To use WasteID the following needs to be tagged with QR2id labels:
- pre-treatment device, such as grease arrestors, settling and neutraliser pits or tanks
- hauler vehicles
- waste facilities.
How to use WasteID
Who can access WasteID
Currently, property owners and trade waste customers cannot access WasteID. For more information please email us at GreaseArrestorAppSupport@sawater.com.au.
Smart device requirements
To use WasteID you need a smartphone or tablet with a minimum five megapixel camera, running Apple iOS 9+, Android 5+ or a windows application that can access data. You need to install the QR2id app.
Creating a WasteID account
Each person using WasteID needs an individual email address to register and use it, which we create for you. Hauler companies, service agents and waste facilities must email their request with the completed form to us at GreaseArrestorAppSupport@sawater.com.au. Hauler drivers or service agent’s technicians can contact their company administrator who can create user accounts for their staff.
You can reset your password online.
Blocked account or password locked
Please contact your company admin to reset or unlock your password. In all other cases please email us at GreaseArrestorAppSupport@sawater.com.au or phone 08 7424 1336 (Monday to Friday, 8am to 4pm).
Logins for WasteID cannot be shared. Each person who uses WasteID must have their own login. There is no limit to the number of people who can be registered WasteID users.
Using WasteID offline
WasteID has limited functionality offline. The QR2id app will store data until your device reconnects to a network and will then automatically sync to WasteID. See the relevant user guide for more details.
WasteID uses GPS location services only to validate the location of the QR2is tag. It cannot track trucks or mobile devices.
How to capture information
Information must be entered using a compatible mobile device by either scanning the code or entering the serial number, whether online or offline.
Hauler admins or users with admin access can manually enter service information into WasteID. See the appropriate user guide for instructions.
Information for waste facilities
Waste facility administrators have access to the haulers’ offload data such as who dumped waste, when and how much.
Registered hauler companies and service agents
To ensure trade waste customers’ pre-treatment device* servicing details are captured and provided to us, the following registered hauler companies and service agents must be used for services.
*Pre-treatment devices are grease arrestors, grease extractors, settling tanks/pits and neutralising tanks/pits.
Training for new users and user guides
Hauler company admins are expected to provide WasteID training for new drivers, based on the following guides and training presentations:
- For haulers - WasteID SA short-form guide
- For haulers - WasteID SA user guide
- For haulers - WasteID training presentation
- For service agents - WasteID SA user guide
- For service agents - WasteID training presentation
We’re here to help. If you have questions, need help with training new drivers or require further training support, please contact us:
Trade Waste team
08 7424 1336 (Monday to Friday, 8am to 4pm)
SA Water Sewer Catchments Maps
Application and usage forms
Unable to find a QR2id tag
Only pre-treatment devices discharging to our sewer network are labelled with QR2id tags. Hauler admins have access to maps of our sewer catchments to check before you report an untagged pre-treatment device.
If you are unable to find a QR2id tag on a device, choose the ‘Near By’ option to find the QR2id code for the appropriate business or device.
If you find the customer in WasteID but not their QR2id tag, please raise this issue using the app by selecting ‘Report Issue’. See the relevant user guide.
Unable to find the customer on WasteID
If the customer can’t be found, even after using the ‘Near By’ option, please report this to your admin. If the pre-treatment device with a missing tag is located, please report this by emailing us at GreaseArrestorAppSupport@sawater.com.au.
Only pre-treatment devices discharging to our sewer network are labelled with QR2id tags. Our sewer catchments maps are available for you to check, regardless of whether your customer is located on one of our catchments, before reporting an untagged pre-treatment device.
Unable to service the pre-treatment device
If you are not able to service the device, for example, access is blocked by a parked car, please report this using ‘Service Problem’. Upload a photo, if applicable, and we will be automatically alerted.
Issue with the device but it can still be serviced
If there’s an issue with the pre-treatment device (missing tag, broken baffles, etc.), please let us know through ‘Report Issue’. Upload a photo, if applicable, and we will be automatically alerted.
If you have questions
Please contact the Trade Waste team on 08 7424 1336 (Monday to Friday, 8am to 4pm) or email GreaseArrestorAppSupport@sawater.com.au.
Water Supply On
- 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
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Temporary Supply Interruption
- Estimated start time and water supply off: 15/06/2021 09:00 AM
Estimated restore time and water supply back on: 15/06/2021 04:00 PM
We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.
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