Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Applying for a connection

Applying for a connection


This is an application to request:

  • a new connection to a water, sewerage, recycled water, or fire service
  • an alteration to an existing water, sewerage, recycled water, or fire service connection
  • or to disconnect from an existing water, sewerage, recycled water, or fire service connection

You are eligible to apply if:

  • You are the owner of the property, or,
  • You are a person authorised by the owner of the property

We will provide all communications to the party who submits this application. It is the responsibility of that party to communicate with the owner/s or occupier/s of the property.

How long an application takes:

Your online application will take 10-15 minutes to complete.

We will aim to provide an invoice for the requested service within 20 business days.

Information you need to apply:

Have the following information on hand to make it easier to apply:

  • When sub-dividing an existing property, or for community title divisions, we will automatically assess your land division for new connections after your division has been lodged with Plan SA. Find out more about subdivisions here.
  • For new connections, check an existing connection exists at the property. You can check this using our connections estimator map.
  • The size of the meter you require. Learn more about standard and nonstandard connections.
  • How far from the boundary your connection will be in metres.
  • A site plan of where you would like us to build/or move your service on your property.
  • For alterations, photographs taken from the road verge showing the current position of the meter and clearly mark where you intend us to move the meter to.
  • Awareness of any conditions or obstructions that exist at your property that may make it difficult for us to connect your service (such as trees, rocks, driveways, traffic management requirements). Photos of these will help us assess your application.
  • Account or credit card details. A $103.00 fee will be charged at the end of your application.

Supporting documents:

Community Title:

Commercial

  • A Building /Hydraulic plan is required for any commercial/ industrial development with connections 25mm and greater
  • A Drain layout plan showing fixtures is required for all commercial sewerage applications

Fire Service

  • Network analysis results for fire service connections (apply here)
  • Flow test results for fire service connections (apply here)

If you are having trouble uploading your attachments, please contact our Connections Officers on 1300 650 951. For more information on how to prepare for your application, please see our application checklist.

Ready to apply

Applications are subject to the terms and conditions contained within SA Water's Standard Customer Contract, and the Connection's Policy.

When assessing your application, we may identify conditions that have an impact on your connection. These are known as Special Characteristics and if we identify these, we will notify you. If you choose to proceed, your service will be subject to the Special Characteristics Schedule in addition to SA Water’s Standard Customer Contract.

The information provided in this form is subject to SA Water’s Privacy Policy.

Start


Step 1 of 6
< Back

Connection type

Please note: Fire service applications must be requested separately from other service types.
- not required if you are demolishing the property or if the property has been sold.
- not required if you are demolishing the property or if the property has been sold.
or

Continue

Fire service connection type

Select the type of fire service connection*
  • A fire service connection is a water connection for the sole purpose of firefighting.
  • The fire service connection application follows the same process as water and sewerage connection applications
  • SA Water does not accept liability for flow rates and water pressure that do not meet the minimum requirement of the South Australian Metropolitan Fire Service or the Country Fire Service. SA Water is not obligated to design, construct or maintain its water supply network for firefighting purposes. SA Water complies with any requirement or scheme established under section 98 of the Water Industry Act 2012.

Continue
< Back

Application Details (Waste - Disconnection)

We do not require any additional information for this request. Please click continue to progress with your application.

Disclaimer

SA Water will not disconnect a property where it is known to, or suspected by, SA Water that there is a person or persons living lawfully or unlawfully on the premises. Disconnection of services ceases water and/or sewer services to your property, if your property still abuts a water and/or sewer main, the relevant supply charge and/or rates on property value will still be payable to you.


Continue
< Back

Application Details (Waste - Connect to Existing)

We do not require any additional information for this request. Please click continue to progress with your application.

Continue
< Back

Connection size (Water - New connection)

What connection size do you require?*

Please note:

  • If you are selecting a connection of 40mm or larger for a residential application, you may be contacted by a Connections Officer to discuss your design.
  • A building /hydraulic plan is required for any commercial/ industrial development applying for a 25mm connection or larger
- suitable for single residential lots
- suitable for 1-4 dwellings on a community title
- suitable for 1-12 dwellings on a community title
- suitable for commercial/ industrial developments
- suitable for commercial/ industrial developments
metre(s)
From the following boundary*
Continue
< Back

Application details (Water - Alter existing connection)

Please note: You must provide information for at least one of the sections below.
My meter needs to be (Please choose all that apply)
A standard meter will be positioned 150mm off the ground. Additional meter position details can be provided below.
And/Or
mm
Additional charges apply
And/Or
And/Or
metre(s)
 Moving the meter over 4 metres will incur additional charges
And/Or
< Back

Application details (Water - Fit water meter &/or connect to existing pre-laid pipework)

What new meter size do you require?*

Please note:

  • A building plan/hydraulic water plan is required for
    • any commercial/industrial meters greater than 25 mm
    • and any meter requests of 50 mm or larger.
- suitable for single residential lot
- suitable for 1-4 dwellings in a community title or industrial/commercial lot to support hose reels
- suitable for 1-12 dwellings in community title
- suitable for industrial/commercial
- suitable for industrial/commercial
Continue
< Back

Application details (Water - Fit water meter & alter pre-laid pipework)

What new meter size do you require?*

Please note:

  • A building plan/hydraulic water plan is required for
    • any commercial/industrial meters greater than 25 mm
    • and any meter requests of 50 mm or larger.
- suitable for single residential lot
- suitable for 1-4 dwellings in a community title or industrial/commercial lot to support hose reels
- suitable for 1-12 dwellings in community title
- suitable for industrial/commercial
- suitable for industrial/commercial
Please note: You must provide information for at least one of the sections below.
My existing pipework needs to be (please choose all that apply)
A standard meter will be positioned 150mm off the ground. Additional meter position details can be provided below.
And/Or
mm
Additional charges apply
And/Or
And/Or
metre(s)
 Moving the meter over 4 metres will incur additional charges
< Back

Application details (Water - Disconnection)

Please note SA Water will remove all water and/or sewer infrastructure for permanent disconnection requests.
Permanent disconnections are subject to additional terms and conditions and fees apply for reconnection.

Disclaimer

SA Water will not disconnect a property where it is known to, or suspected by, SA Water that there is a person or persons living lawfully or unlawfully on the premises. Disconnection of services ceases water and/or sewer services to your property, if your property still abuts a water and/or sewer main the relevant supply charge and/or rates on property value will still be payable by you.


Continue
< Back

Connection size (Recycled water- New connection)

What connection size do you require?*

Please note:

  • If you are selecting a connection 40mm or larger for a residential application, you may be contacted by a Connections Officer to discuss your design.
  • A building /hydraulic plan is required for any commercial/ industrial development applying for a connection 25mm or larger
- suitable for single residential lots
- suitable for 1-4 dwellings on a community title
- suitable for 1-12 dwellings on a community title
- suitable for commercial/ industrial developments
- suitable for commercial/ industrial developments
metre(s)
From the following boundary*
Continue
< Back

Application details (Recycled - Alter existing connection)

Please note: You must provide information for at least one of the sections below.
My meter needs to be (please choose all that apply)
A standard meter will be positioned 150mm off the ground. Additional meter position details can be provided below.
And/Or
mm
Additional charges apply
And/Or
And/Or
metre(s)
 Moving the meter over 4 metres will incur additional charges
And/Or
< Back

Application details (Recycled - Fit water meter &/or connect to existing pre-laid pipework)

What new meter size do you require?*

Please note:

  • A building plan/hydraulic water plan is required for
    • any commercial/industrial meters greater than 25 mm
    • and any meter requests of 50 mm or larger.
- suitable for single residential lot
- suitable for 1-4 dwellings in a community title or industrial/commercial lot to support hose reels
- suitable for 1-12 dwellings in community title
- suitable for industrial/commercial
- suitable for industrial/commercial
Continue
< Back

Application details (Recycled - Fit water meter & alter pre-laid pipework)

What new meter size do you require?*

Please note:

  • A building plan/hydraulic water plan is required for
    • any commercial/industrial meters greater than 25 mm
    • and any meter requests of 50 mm or larger.
- suitable for single residential lot
- suitable for 1-4 dwellings in a community title or industrial/commercial lot to support hose reels
- suitable for 1-12 dwellings in community title
- suitable for industrial/commercial
- suitable for industrial/commercial
Please note: You must provide information for at least one of the sections below.
My existing pipework needs to be (please choose all that apply)
A standard meter will be positioned 150mm off the ground. Additional meter position details can be provided below.
And/Or
mm
Additional charges apply
And/Or
And/Or
metre(s)
 Moving the meter over 4 metres will incur additional charges
From current location
< Back

Application details (Recycled - disconnection)

Please note SA Water will remove all water and/or sewer infrastructure for permanent disconnection requests.
Permanent disconnections are subject to additional terms and conditions and fees apply for reconnection.

Disclaimer

SA Water will not disconnect a property where it is known to, or suspected by, SA Water that there is a person or persons living lawfully or unlawfully on the premises. Disconnection of services ceases water and/or sewer services to your property, if your property still abuts a water and/or sewer main the relevant supply charge and/or rates on property value will still be payable to you.


Continue
< Back

Connection size (Sewerage- new connection)

What connection size do you require?

Please note:

  • If you are selecting a connection 150mm or above for a residential application, you may be contacted by a Connections Officer to discuss your design.
  • All commercial connections are subject to a drain layout plan including fixtures.
- suitable for single residential lots or 1-6 dwellings on a community title
- suitable for more than 6 dwellings on a community title
- suitable for commercial/ industrial developments
Continue
< Back

Application details (Sewerage - Alter existing connection)

meters

Continue
< Back < Back

Application details (Fire Service - New connection)

Please note: you may be contacted by a Connections Officer for further information regarding your application.
Have you conducted a Flow Test and Network Analysis in the last 12 months?*
File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
Continue Continue
We're Sorry

This form requires a Flow Test and Network Analysis to have been completed within the last 12 months. You have indicated that this is not the case.

To complete this form these tests need to be conducted. Please complete the following forms:

Once you receive the results for these tests, you can continue with your Fire Service application.

What fire connection size do you require?*
meter(s)

Continue
What is the purpose of the connection?*
Continue
Are in-line pumps proposed?*
File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
Continue

An internal fire service reticulation plan must be provided with your application.

File formats: jpg, png, gif, tiff, pdf, doc, docx.

Please indicate street frontage, location of connection with measurement from the side boundary and names of all relevant cross streets, if the site is a corner lot.

File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
Continue
< Back

Application details (Fire Service - Disconnection)

Please attach a plan that clearly shows the fire connection to be disconnected.

File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
Continue
< Back

Document upload(s)

You must include

  • A detailed site plan detailing where you would like us to build the new connection/s you have applied for.
    Please indicate street frontage, location of connection with measurement from the side boundary and names of all relevant cross streets, if the site is a corner lot.
  • If you are altering the meter location, include photographs taken from the road verge showing the current position of the meter and the clearly marked new position of the meter.
  • The following guidelines for simple water connections can help you with photos and diagrams
File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
  • Photographs of any conditions or obstructions that exist at your property that may make it difficult for us to connect your service
  • Purpose of the application (attach a letter if required)
File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
Is your property a part of a Community Title?*
File formats: jpg, jpeg, png, gif, tiff, pdf, doc, docx.
Continue
< Back < Back

Application details

It is on the right hand side of the front page of your SA Water bill (Include the * symbol if present. Do not add spaces).
Continue

Application details

What is your relationship to the property?
Continue Continue

Your company's details

Your client's details

Please provide the details of the property owner who has authorised you to apply on their behalf. These details are held by SA Water to ensure property ownership and contact data is maintained. Use applicant information if client/ property owner information is not available.
Continue
< Back

Your contact details

Preview Submission
< Back

Review form submission

Lodgement fee: $103.00


< Back

Site conditions and obstructions

Are there any site conditions or obstructions that exist at your property that may make it difficult for us to construct, alter or connect your service at the proposed location?
To check your property, view our connections map.
Please note: Some site conditions and obstructions can affect your quote. Please see our fees and charges for more information.
Select all that apply
Continue

Do you wish to cancel your application? Your application will not be saved.

Please wait while the retry is in progress.

Please wait while we finish your request.

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works