Inaugural disability inclusion plan guides accessible water services

03-12-2020

Inaugural disability inclusion plan guides accessible water services

Over the next two years, creating more employment pathways and providing a greater role in decision-making forums for people living with disability is among a series of initiatives set to be delivered by SA Water, aimed at ensuring accessible water services for every South Australian.

Launched on International Day of People with Disability, these initiatives make up 39 key actions in SA Water’s inaugural Disability Access and Inclusion Plan (DAIP) for 2020-22, which captures the shared experiences and insights from a comprehensive engagement process with the community, customers and staff.

The newly-released DAIP builds on the utility’s industry-leading Wider World program implemented in early 2019, underpinned by universal design principles to deliver simplified water bills and meter reading help.

SA Water’s Chief Financial Officer Jacqueline Guerin said championing the ability of everyone within the community enables creativity and strength through diversity.

“It’s vital we reduce the barriers faced by people living with disability. We are stronger together and by recognising the value of everyone in our community, we will all create a future where equity and fairness are supported,” Jacqueline said.

“We’re building an even more accessible and inclusive organisation and our plan will guide how we embrace and celebrate the active role of diversity in the way we operate and deliver safe, reliable water services.

“Key to achieving this is our people, and by shaping a workforce with an inclusive culture that encourages opportunities for everyone, we will mirror the communities we serve and enhance accessibility to our services.

“Our plan is aligned to the themes and priority areas of the South Australian Government’s first Disability Inclusion Plan, Inclusive SA, and includes specific actions such as delivering ‘living with disability’ awareness training to our people and developing partnerships with education providers to promote career opportunities.

“Accessible communities, sustained education, and social and workforce inclusion are fundamental to moving toward an inclusive future and we’re proud to play a role in advocating for equality.”

In Australia, the unemployment rate for working-age people living with a disability is 10 per cent, double that of those without a disability, and the labour force participation rate is only 53 per cent – compared to 83 per cent.

A multi-disciplinary graduate with SA Water holding a Bachelor of Mathematics and Computer Science, and a Bachelor of Music, Patrick Squire said he’s formed valuable connections and felt supported during his first year.

“The opportunity to work in such a diverse, engaging workplace where I’m valued for my abilities has empowered me to thrive and gain an abundance of experience, while building meaningful relationships
with those around me,” Patrick said.

“Disability is nothing to shy away from – it should be embraced. We all have unique abilities beyond physical ones, and the strongest part of me is the idea of who I am and what I can achieve.

“Awareness and education inspires change, which will ultimately lead to a positive impact on the lives of our communities and by sharing experiences and learning through people with disability, we can achieve equality.

“Launching our DAIP is an important step in our organisation’s journey and it means so much to me personally, as it’s a demonstration of our commitment to ensuring employment opportunities for everyone and that our customers are able to access essential services based on their individual needs.

“I find the easiest way to live with a disability is to surround yourself with people whose presence you enjoy and make you feel included, and there’s no shortage of them within SA Water.”

International Day of People with Disability is observed by the United Nations and celebrated annually. It aims to increase public awareness, understanding and acceptance of people with disability.

To read SA Water’s 2020-22 Diversity Access and Inclusion Plan, visit sawater.com.au.

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For all other SA Water-related enquiries, please call our Customer Care Centre on 1300 SA WATER (1300 729 283).

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