Bushfire and your water services

To minimise interruption to your water supply and wastewater services during a bushfire we undertake fire preparation activities throughout the year, including weed removal, fire track maintenance, equipment readiness, and training. We also have incident management plans in place to ensure responsive action in the event of a bushfire.

Providing reliable water and sewerage services requires considered planning and swift response capability to keep our people safe, protect infrastructure, the natural landscape and meet the service needs of our community.

To prepare for the risk of bushfire we:

  • Undertake prescribed burning to minimise the risk of bushfire and the impact they can have on our land and neighbouring communities
  • Increase water supplies for firefighting in high risk areas ahead of the fire season
  • Partner with the Country Fire Service, Department for Environment and Water, Forestry SA plus the Department for Infrastructure and Transport, and local councils to develop strategies and implement bushfire response plans
  • Position back-up generators or alternate power sources at infrastructure, such as pump stations and treatment plants, so that operations can continue if there is a mains power supply outage

During and after a bushfire event we:

  • Provide information to our community via our website and social media channels, and directly with impacted customers during an event
  • Install sediment control barriers to reduce the amount of ash and debris entering our reservoirs and the creeks that supply them
  • Increase testing for water quality and adjust treatment processes as required
  • Replenish customers’ water supplies where they have been used to prevent, manage or contain bushfires
  • Partner with key government and emergency service agencies as part of the state’s emergency response and recovery activities.