There can be a number of reasons why your bill amount is higher than usual. The meter reading my be incorrect or an estimate. You may also have a leak in your pipe or running toilet or dripping taps as well as just using more water. For example, you may have people staying at home, be watering your garden more, using new appliances.

If the water use on your bill seems high or if we have contacted you about this please use our online resource to find out more. If there's a problem with any appliances or pipes on your property, call a licensed plumber.

Also, let us know if paying your account by the due date is going to be difficult by calling us on 1300 SA WATER (1300 729 283), or if you would like help from our specialists.

Checking the water meter and providing us with the reading is simple. Just follow these steps or watch a quick video to guide you. Without a current reading for your next bill we will estimate your water use.

If you are an owner of a property and require copies of past bills, please contact us on 1300 SA WATER (1300 729 283).

If you are registered for mySAWater you can also download past bills since the date of registration.

Eligible government concession card holders, and anyone assessed as having a low income, may be able to claim a water and sewer concession. The Department for Human Services administer these concessions and you can check your eligibility online or by calling their concessions hotline on 1800 307 758 / TTY 8226 6789.

We understand that sometimes it's difficult to meet household expenses and that a sudden change in circumstances, like a loss of change in income, can lead to financial difficulty. We help our residential customers experiences short and long term financial hardship by working together to agree a payment plan so that overdue accounts and new bills are paid as early and easily as possible.
If you're having difficulty paying your bill, please talk to us so we can help you get back on track. Please call us on 7424 1650 during business hours.

For further information please go to ourConcession and financial support page.

Sometimes we may send you more than one bill (also known as a rebill) during the same quarter. This could be because you’ve supplied a new meter reading to us. It could also be an adjustment further to your application.

Where SA Water mains abut a property, water and sewer rates apply from 1 July each year irrespective of whether the property is connected to those services.

We welcome your comments, compliments and suggestions.

If you have had an unsatisfactory experience with us, we would like to know. As a first point of contact, please call us on 1300 SA WATER (1300 729 283).

If you were unable to get a resolution with us over the phone, you can lodge your complaint online. A member of our Customer Advocacy & Resolution team will review your complaint and will contact you to discuss the next steps.

You can also use this form to provide us with compliments, feedback or other comments. Each page on this website also has a space at the bottom to submit feedback on your experience.

Our complaint and dispute resolution policy is available to read here.