SAWater - Contact us

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Contact us

We’re here to help.

To ensure your query is handled quickly, please select the option that best fits your request.

How can we help you today?

Keep an eye out for leaks

Check your own property for leaks with our guide on how to detect and report a leak.

If you notice your meter leaking, please report it on our faults map.

Detecting and reporting leaks

Are you experiencing a water or sewer problem?

You can check our Faults and Outages map for any current outages or planned work in your area. If you have a problem, you can report it directly on the map, making the process fast and simple.

For urgent matters such as sewage overflows, strong odours, flooding, or a loss of water service, please contact our Customer Care Centre on 1300 SA WATER (1300 729 283), available 24/7 for immediate assistance.

Report a fault on the map

Report a problem in a public space

Seen a sewer or water issue in a public space? Use our faults map to pinpoint the location and report it.

Find out why I have no water

Check our guide to find out why you might have no water and how to fix it or report it.

Issues with water quality

Find out why your water might taste, smell or look different and what you can do. Read more about water quality here.

Report a problem with my meter

If your meter is noisy, damaged or you see a leak, learn how to check for problems and when to report it.

I have a water leak on my property

Use our quick checklist to spot leaks and learn what you can do to fix them.

I have high or low water pressure

Learn how to identify and fix common water pressure issues at your property.

Apply for a plumbers claim reimbursement

If you're a plumber who has fixed a blockage or choke in a SA Water wastewater connection point or main you can apply for a reimbursement.

Planned work or projects in your area

We work on water and wastewater projects across the state. For planned projects you can get more information and updates on our WaterTalks site.

For smaller planned works and outages, you can subscribe to updates using our Faults and Outages map.

Have a different question? Find answers.

Visit our Frequently Asked Questions (FAQs) to quickly find answers to common issues. We update it regularly based on customer feedback, helping you save time.

Outages and faults FAQs

Still need help?

If you still need help with your query, you can call us on 1300 SA WATER (1300 729 283) 8.30am to 5pm Monday to Friday.

If you are experiencing a sewage overflow, strong odours or flooding or have no water please call our Customer Care Centre (open 24/7) on 1300 SA WATER (1300 729 283).

Stay on top of your water use and costs

A dry summer often means using more water for gardening, cooling off, and filling pools - which can lead to higher water bills.

If you need help paying your bill, we have a range of options to assist.

Understand why my bill might be higher Get help paying your bill

Easily manage your bills and payments online

Sign up for a mySAWater account to access past water bills, handle payments, track your water efficiency, and more - all in one place. Discover the benefits of a mySAWater account.

Switch to email bills

Go paperless and have your bills sent directly to your inbox. Residential customers can easily switch to eBills through mySAWater.

If you can't access MySAWater you can submit our switch to eBilling online form.

Get a copy of my bill

Residential property owners can easily view and download bills through mySAWater. Log in or sign up here.

You can also request access to past bills using our online form.

Ask for more time to pay your bill

Residential property owners can register or log in to mySAWater to extend a bill due date by 30 days.

Or call 1300 729 283, press 2, and follow the prompts.

Set up a payment plan

You can set up a flexible payment plan and pay your bill in instalments. Residential customers can do this in mySAWater.

Or call 1300 729 283, press 2, and follow the prompts.

We're here if you are feeling overwhelmed

If you are a residential customer experiencing financial hardship, explore our Payment Assistance Program.

Set up and manage direct debits

Setting up direct debit is simple and ensures your bills are paid on time. Learn how to set up and manage your direct debits easily.

Submit a meter reading

You can submit your reading through your mySAWater account.

If you can't access mySAWater you can use the Submit a Meter Read online form.

Check my account balance

You can view your residential account balance anytime through mySAWater.

Or call 1300 729 283, press 2, and follow the prompts.

Apply for a leakage allowance

If you've had a leak at your property you may be able to apply for an allowance for wasted water. Some conditions apply.

My bill is higher than usual

If your bill is higher than expected, use our high bill checklist to find potential causes and solutions.

Request a refund

If you have a credit on your account, you can request a refund. Residential property owners can do this through mySAWater.

If you can't access mySAWater, call us at 1300 729 283.

Pay my bill

Save time and pay your water bill online with multiple payment options.

Have a different question? Find answers.

Visit our Frequently Asked Questions (FAQs) to quickly find answers to common issues. We update it regularly based on customer feedback, helping you save time.

Billing and payments FAQs

Still need help?

If you still need help with your query, please let us know by using our online enquiry form.

Or call us on 1300 SA WATER (1300 729 283) 8.30am to 5pm Monday to Friday.

If you are feeling overwhelmed or can’t seem to get ahead on your water bills, please call us on 08 7424 1650, 8.30am to 5pm Monday to Friday to discuss payment assistance options for all customers.

Online enquiry form

Register for mySAWater online account

Create your online account to easily manage your water services, view and pay bills, track water usage, and access more - whenever it suits you. Enjoy the convenience and full control of managing everything in one place.

Discover the benefits of a mySAWater account.

Update my postal address and contact details

Residential customers can change their contact details and postal address through mySAWater anytime.

If you can't access mySAWater, call us on 1300 729 283.

Track and save on my water usage

Use your mySAWater account to compare your current water usage to previous years or review past meter readings to see how efficiently you're using water.

Add or remove a Managing Agent

Add or remove a property manager on an account or submit a managing agent request using our Managing agents request online form.

Buying, selling or moving into a property

What you need to check about water and sewer before you buy, sell or move into a new property.

Manage your account and set up eBills online

Residential property owners can easily update their security settings and communication preferences, including switching to eBills for convenient email delivery using mySAWater.

Don’t want an online account? You can still switch to eBills using our online form.

Handling a Deceased Estate

We understand this is a difficult time. Let us guide you through managing the water account of a loved one who has passed away. Learn more about the process here.

Information for tenants

Learn about your responsibilities for water and wastewater services, usage charges, payment assistance, water efficiency tips, and reporting faults.

Have a different question? Find answers.

Visit our Frequently Asked Questions (FAQs) to quickly find answers to common issues. We update it regularly based on customer feedback, helping you save time.

Managing your account FAQs

Still need help?

If you still need help with your query, please let us know by using our online enquiry form.

Or call us on 1300 SA WATER (1300 729 283) 8.30am to 5pm Monday to Friday.

Online enquiry form

What do you need help with?

Building, developing, or subdividing

This page provides quick access to essential links, tools, and information to manage your water connections. Scroll down to get started.

Buying, selling or moving

Most properties are already connected so you don't need to let us know. See our handy checklist guide.

Buying, selling and moving guide

Use our Connections Estimator Map to check your connection before you apply

This handy tool helps you:

Check if a connection service is available in your area.
Identify where a connection point may exist on your property.
Measure the estimate distance between your property and the available service.

Connections estimator map

Connecting a new water or sewerage service

Find all the information you need about the types of connections we offer, how to prepare your application, estimate the costs, and timeframes involved.

Use our helpful connections map to check the services available in your area or where a connection point may exist on your property.

Track a connection application

Our live tracker keeps you updated on the progress of your connection project. Simply use the Tracking ID from your application to check the status online anytime.

Altering an existing connection

Discover what you need to do if you want to replace, relocate or fit your meter to our pre-laid pipework.

Submit a meter reading

If we couldn’t access your meter, you can submit your reading through your mySAWater account.

If you can't access mySAWater you can use the Submit a Meter Read online form.

Or contact SA Water’s meter reading service provider, Skilltech, on 1300 340 916 to notify them of your meter reading.

Connecting a new fire service

Find out how to prepare and apply for a fire service connection online.

Have a different question? Find answers.

Visit our Frequently Asked Questions (FAQs) to quickly find answers to common issues. We update it regularly based on customer feedback, helping you save time.

Connections and meters FAQs

Still need help?

If you still need help with your query, please let us know by using our online enquiry form.

Or call us on 1300 SA WATER (1300 729 283) 8.30am to 5pm Monday to Friday.

Online enquiry form

Apply for trade waste removal

Find out about eligibility, conditions, and key details before applying, then submit your trade waste removal application online.

Contact the Trade Waste team

For permit applications, compliance guidance, advice on pre-treatment systems, inspection requests, and more, reach out to the Trade Waste team. Email us at tradewaste@sawater.com.au or call 08 7424 1336 (8am to 4pm, Monday to Friday)

How to access the Conveyancers portal (EPIC)

Login or register for EPIC, our fast, easy and convenient online service that enables you to view property information applications that you have made in the previous 3 months.

Complaints, compliments and feedback

We aim to provide great water and sewer services. Learn about our feedback process and how to provide yours.

Request a presentation for your community group

Sign up for an informative session to learn more about your water and wastewater network. Apply online through our Community Presentation Request form.

Find out about our Community Partnerships Program

Learn about our Community Partnerships Program supporting grassroots events and projects. Explore eligibility, evaluation, and current partners.

Ask about something else

Can’t find what you’re looking for? Submit your general enquiry through our online form and we’ll assist you.

Have a different question? Find answers.

Visit our Frequently Asked Questions (FAQs) to quickly find answers to common issues. We update it regularly based on customer feedback, helping you save time.

View FAQs

Still need help?

If you still need help with your query, please let us know by using our online enquiry form.

Or call us on 1300 SA WATER (1300 729 283) 8.30am to 5pm Monday to Friday.

Online enquiry form

Specialised support services

If English isn’t your first language, we offer a free interpreting service to assist you.

Call 131 450 and ask for SA Water

For more information visit the Translating and Interpreting Service website

If you have hearing or speech difficulties, contact us through the National Relay Service.

Explore access options at the National Relay Service

Call the NRS helpdesk on 1800 555 660

Connect with us

Emergencies and faults

Check outages and planned works

View our map to see if a fault in your area has been reported

Report a problem online

Call us 24/7 on 1300 SA WATER (1300 729 283)

General Enquiries

Send us an enquiry online

Call us on 1300 SA WATER (1300 729 283)

8.30am to 5pm Monday to Friday

Overseas call +61 8 7424 1735

8.30am to 5pm Monday to Friday ACDT

Visit us in person or write to us

250 Victoria Square/Tarntanyangga, Adelaide SA 5000

Opening hours: 8.30am to 5pm Monday to Friday

Visitor access information and guides

SA Water GPO Box 1751, Adelaide SA 5001

Complaints, compliments and feedback

We aim to provide great water and sewer services. If you’ve had a good or bad experience with us, let us know.

View feedback options

Stay in touch

Keep your contact information up to date

Ensure you receive important updates by keeping your contact details current. Register for a mySAWater account or use our online form to update your information.

Update account details in mySAWater Update your account details form

Have your say on SA Water projects and planning

SA Water's Water Talks is a place for you to share your thoughts and feedback about our projects, to guide our delivery of your trusted water service.

Explore SA Water Talks’ current projects