• Customer service 1300 650 950

  • 24/7 Fault report line 1300 SA WATER

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No Water

Please call us (24/7) on 1300 883 121 to let us know if you have no water.

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A sewerage problem

Please call us (24/7) on 1300 883 121 to report a problem with your sewerage service.

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Burst or leak on road or footpath

Please call us (24/7) on 1300 883 121 to let us know if you have seen a burst or leak on a road or footpath.

Warning Is the leak coming from a metal plate or fireplug (yellow plate) on the road or footpath?

If so, you can report it online.

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Something else

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Water quality
Before you report a water quality problem please have a look the pages find the source of your water quality problem and common problems experienced by customers. If you are still concerned, please call us.
Call on 1300 883 121
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Private irrigation and pipework
This is the responsibility of the property owner. Please consult a licensed plumber. If you are unsure, please call uson 1300 883 121 or use our Contact form for more information.
Call on 1300 883 121
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Storm water
Stormwater drains are a local council responsibility. If you see storm water drains overflowing, please contact your local council.
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Council serviced recycled water
This is the responsibility of your council.

For other problems, please call us (24/7) on 1300 883 121

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  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Newton Rd
  • Naracoorte
  • 26/04/2017
  • Supply Interruption
  • Estimated start time (water off): 27/04/2017 09:00 AM
    Estimated restore time (water back on): 27/04/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Naracoorte. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.

  • See all scheduled works