SA Water's functions and decisions directly affect the public. The Freedom of Information Act 1991 (the FOI Act) makes it possible for you to access information that we hold. It promotes transparency, accountability and helps you to participate in our decision-making.SA Water fully supports the objectives and spirit of the FOI Act, while at the same time recognising stakeholders' right to privacy.
We publish a lot of information on our website, from annual reports to reservoir data. More information about SA Water and the information we hold is available in our Freedom of Information Statement.
In 2016-17 SA Water received 73 new applications for information. Fifteen applications were also carried over from 2015-16, leading to an overall total of 88 applications processed in 2016-17.
Under the FOI Act, members of Parliament submitted 55 applications for information. The remaining applications were submitted by members of the public, insurance companies and media organisations.
The outcome of the applications processed during 2016-17 is as follows:
SA Water processed three applications for internal review.
The South Australian Ombudsman did not receive any requests to review any applications for internal review processed by SA Water.
SA Water holds the following types of documents:
The type of form you need depends on what you want to access. You can submit your application in person, by post or by email.
You can lodge your application by email, post, or in person.
The fees outlined below are pursuant to Freedom of Information (Fees and Charges) Variation and Freedom of Information Act 1991 - Applicable to Section 13(c), 29(2)(b) and 19(1)(b) and (c).
Application Fee: Access a document
Application Fee: Internal Review
For our work accessing documents about you.
*NOTE: Only the first two hours are free. SA Water may then charge $12.80 per 15 minutes.
For our work accessing documents that are not about you.
Photocopies (per page)
For all other formats, SA Water will charge the cost of reproduction. This includes photos, x-rays, videos, and CD's.
Payments can be made by cheque or money order. If you can't do this, please contact us.
You need to contact us if you:
SA Water customers in Goolwa and surrounding areas, including Goolwa Beach, Goolwa South, Goolwa North and Hindmarsh Island may currently be experiencing discoloured or milky water coming out of their taps.
This water remains safe to drink.
During recent planned maintenance in the area, some existing sediment in the local water supply network has been stirred up, resulting in the discoloured water.
We are working hard to resolve the issue, and we are flushing out the discoloured water. Given the size of the water network in the area, this may take some time. At this stage, we are hoping water supply will return to normal by Friday afternoon.
We will continue to monitor the situation, and provide updates on our website and Facebook page.
For further information or any questions, please contact us on 1300 SA WATER.