SA Water's functions and decisions directly affect the public. The Freedom of Information Act 1991 (the FOI Act) makes it possible for you to access information that we hold. It promotes transparency, accountability and helps you to participate in our decision-making.SA Water fully supports the objectives and spirit of the FOI Act, while at the same time recognising stakeholders' right to privacy.
We publish a lot of information on our website, from annual reports to reservoir data. More information about SA Water and the information we hold is available in our Freedom of Information Statement.
In 2017-18 SA Water received 21 new applications for information. Seven applications were also carried over from 2016-17, leading to an overall total of 28 applications processed in 2017-18.
Under the FOI Act, members of Parliament submitted 11 applications for information. The remaining applications were submitted by members of the public, insurance companies and media organisations.
The outcome of the applications processed during 2017-18 is as follows:
SA Water processed three applications for internal review, including one carried over from 2016-17.
The South Australian Ombudsman did not receive any requests to review any applications for internal review processed by SA Water.
SA Water holds the following types of documents:
The type of form you need depends on what you want to access. You can submit your application in person, by post or by email.
You can lodge your application by email, post, or in person.
The fees outlined below are pursuant to Freedom of Information (Fees and Charges) Variation and Freedom of Information Act 1991 - Applicable to Section 13(c), 29(2)(b) and 19(1)(b) and (c).
Application Fee: Access a document
Application Fee: Internal Review
For our work accessing documents about you.
*NOTE: Only the first two hours are free. SA Water may then charge $13.10 per 15 minutes.
For our work accessing documents that are not about you.
Photocopies (per page)
For all other formats, SA Water will charge the cost of reproduction. This includes photos, x-rays, videos, and CD's.
Payments can be made by cheque or money order. If you can't do this, please contact us.
You need to contact us if you:
Please be advised that supply to some SA Water customers connected to the Warren Transfer Main in the Mt Crawford, Birdwood and Cromer area is currently down due to immediate unplanned work being carried out.
SA Water are endeavouring to have works completed prior to 5:00pm to ensure interruption is minimised to customers. Further updates will be provided at this time.