Freedom of Information and COVID-19
The current events in managing and responding to the COVID-19 outbreak in South Australia may impact SA Water’s ability to meet the timeframes prescribed under the Freedom of Information Act 1991 for making FOI determinations.
SA Water will continue to strive to meet statutory timeframes, however it is recognised that this may not be possible at times during this period. SA Water will keep applicants informed and seek to negotiate extensions where appropriate.
All review rights remain.
If you have any questions, please call the SA Water FOI Officer on (08)7424 1777 or email firstname.lastname@example.org.
SA Water's functions and decisions directly affect the public. The Freedom of Information Act 1991 (the FOI Act) makes it possible for you to access information that we hold. It promotes transparency, accountability and helps you to participate in our decision-making.SA Water fully supports the objectives and spirit of the FOI Act, while at the same time recognising stakeholders' right to privacy.
We publish a lot of information on our website, from annual reports to reservoir data. More information about SA Water and the information we hold is available in our Freedom of Information Statement.
In 2018-19 SA Water received 25 new applications for information. Eight applications were also carried over from 2017-18, leading to an overall total of 33 applications processed in 2018-19.
Under the FOI Act, members of Parliament submitted 16 applications for information. The remaining applications were submitted by members of the public, insurance companies and media organisations.
The outcome of the applications processed during 2018-19 is as follows:
SA Water processed two applications for internal review during 2018-19.
The South Australian Ombudsman did not receive any requests to review any applications for internal review processed by SA Water.
SA Water holds the following types of documents:
The type of form you need depends on what you want to access. You can download an application form from the State Records website which can be submitted in person, by post or by email. You can also submit your application using the SA.GOV.AU online application form.
You can lodge your application by email, post, or in person.
The fees outlined below are pursuant to Freedom of Information (Fees and Charges) Variation and Freedom of Information Act 1991 - Applicable to Section 13(c), 29(2)(b) and 19(1)(b) and (c).
Application Fee: Access a document
Application Fee: Internal Review
For our work accessing documents about you.
*NOTE: Only the first two hours are free. SA Water may then charge $13.80 per 15 minutes.
For our work accessing documents that are not about you.
Photocopies (per page)
For all other formats, SA Water will charge the cost of reproduction. This includes photos, x-rays, videos, and CD's.
Payments can be made by cheque or money order. If you can't do this, please contact us.
You need to contact us if you: