Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Covid 19 Vaccine Declaration

Covid 19 Vaccine Declaration

The SA Water Board has determined that COVID-19 vaccinations will be mandatory for all of our people to protect their health and safety and ensure we are able to continue to provide the clean, safe water and reliable sewerage services that protect South Australia’s public health. This extends to our business partners, contractors and critical suppliers.

From 17 November 2021, SA Water requires that your workforce, subcontractors and suppliers who come into contact with SA Water employees or attend our worksites must be vaccinated against COVID-19. People must receive their first dose by 17 November 2021, and must be fully vaccinated by 24 December 2021.

Please complete the following declaration.

SA Water is bound by the South Australian Government Information Privacy Principles and all personal information collected and held will only be used for the purposes for which it is collected.

Company Details

Contact for your Authorised Representative


The information you provide in this form is subject to SA Water's Privacy Policy.

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works