mySAWater – System maintenance is scheduled to commence at 8:30pm Saturday, 21 September 2019 and be completed by 10:00pm Saturday, 21 September 2019. During this time mySAWater will be unavailable.

Report a Fault, Major Faults and Scheduled Works Map – System maintenance is scheduled to commence at 8:30pm Saturday, 21 September 2019 and be completed by 10:00pm Saturday, 21 September 2019. During this time customers will need to report faults via 1300 729 283 and fault information will be not updated.

Reading your meter

Reading your meter

Most water meters are located near the property’s front boundary. If you live in a strata or community titled property, you will need to check if each dwelling has a meter or if there is one for everyone.

When you have located your meter, lift the cap to see the display. Not all displays are the same, but all meters are colour coded to indicate litres and kilolitres.

In this diagram, the black and white numbers represent kilolitres (one kilolitre is 1000 litres) and the red and white numbers represent litres.

Image of a meter reading. The image shows the numbers 00126487

In the diagram above, the meter represents 126 kilolitres and 487 litres.

Our Leak detection page will help you determine if you have a leak on your property.

Learn how to read your meter

Watch our Technical Service Officer, Tim, explain how to read your meter.

Video transcription

Hi, I'm Tim from SA Water. A lot of people ask me how to read their water meters, so I'll talk you through it.

Checking your water meter on a regular basis, as well as the taps, pipes and fittings around your property, can help you save water and money.

You're most likely to find your water meter at the front of the property. In Strata or Community Titled properties, there may only be one water meter to supply all units.

Not all meters are identical, but the black and white numbers represent kilolitres, and the red numbers show individual litres. So this water meter is showing usage of 3923 kilolitres and 68 litres. Some older meters may have a 4th red digit representing 1/10th of a litre.

If you want to track your water usage, simply write down the numbers on the water meter dial, so you can take a monthly record. If you want to test for accuracy, here's a simple test you can do.

Turn off all taps around your property. Record the red numbers on your water meter. This one reads 68. Fill up a 10 litre bucket from a tap on your property, and make sure it doesn't overflow. Check your meter again, and if it's accurate, it should read 10 litres more, which this one does.

It's extremely rare for water meters to be inaccurate. However, if you have any concerns, please call 1300 650 950.

So there you go – simple. Thanks for your attention, and we'll see you next time.

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  • Major faults

  • Underway

  • Hazel St
  • Ascot Park
  • 21/09/2019
  • Water Supply On
  • 21/09/2019 02:24 PM - We are attending to an incident in Ascot Park with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07139709.
  • See all major faults

  • Scheduled works

  • Underway
  • Golden Grove Rd
  • Golden Grove
  • 21/09/2019
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 23/09/2019 09:00 PM
    Estimated restore time and water supply back on: 24/09/2019 07:00 AM

    We’re improving your services and undertaking maintenance work in Golden Grove. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works

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