Contact Us

Contact Us

Service Faults

You can now report minor faults and leaks easily online by clicking Report a Fault Online

If you are experiencing a fault with your water or sewage service, or a water quality issue, please contact us on 1300 SA Water.

I am contacting SA Water as a:

Complaints and feedback

We welcome your comments, compliments and suggestions.

If you have had an unsatisfactory experience with us, we would like to know. As a first point of contact, please call us on 1300 650  950.

If you were unable to get a resolution with us over the phone, you can lodge your complaint online. A member of our Customer Feedback Management team will review your complaint and will contact you to discuss the next steps.

You can also use this form to provide us with compliments, feedback or other comments. Each page on this website also has a space at the bottom to submit feedback on your experience.

Our complaint and dispute resolution policy is available to read here.

Moving Property

The following may help with your enquiry:

Buying, Moving and Selling
Update my Billing Address form

Still need assistance?

You can contact us online, or by calling us on 1300 650 950.

New connections

The following may help with your enquiry:

Connecting a new service

Apply for a new connection

Still need assistance?

You can contact us online, or by calling us on 1300 650 950.

Pay a bill

SA Water offers a number of ways to pay your bill.

Online

You can pay your account any time of the day, any day of the week using your credit card through our secure online service.

Direct Debit

You can download an application form or call us on 1300 650 951 to arrange payment from your cheque or savings account.

Other payment options

You can learn about our other payment options here. If you require assistance paying a bill, please contact us on 1300 650 950 (8.30am to 5pm, Monday to Friday).

Trade Waste

The following may help with your enquiry:

Apply to discharge Trade Waste
Liquid Hauled Waste

Still need assistance?

Phone: (08) 7424 1336
Fax: (08) 7003 3366
Email: tradewastebranch@sawater.com.au

Water Efficiency

The following may help with your enquiry:

Tips for saving water in your business
Water Efficiency Audits

Call us on 08 7424 3753 to find out how we can work with you to improve your water efficiency.

Report a fault or check fault status

Faults

You can report a fault online.

Other service issues

To report all other service issues please contact us on 1300 883 121.

Planned works and Service Interruptions

Planned works and service interruptions are posted on our bulletin board.

Complaints and feedback

We welcome your comments, compliments and suggestions.

If you have had an unsatisfactory experience with us, we would like to know. As a first point of contact, please call us on 1300 650 950.

If you were unable to get a resolution with us over the phone, you can lodge your complaint online. A member of our Customer Feedback Management team will review your complaint and will contact you to discuss the next steps.

You can also use this form to provide us with compliments, feedback or other comments. Each page on this website also has a space at the bottom to submit feedback on your experience.

Our complaint and dispute resolution policy is available to read here.

Moving House

The following may help with your enquiry:

Buying, Moving and Selling
Update my Billing Address form

Still need assistance?

You can contact us online, or by calling us on 1300 650 950.

New Connections

The following may help with your enquiry:

Connecting a new service

Apply for a new connection

Still need assistance?

You can contact us online, or by calling us on 1300 650 951.

Pay a bill

SA Water offers a number of ways to pay your bill.

Online

You can pay your account any time of the day, any day of the week using your credit card through our secure online service.

Direct Debit

You can download an application form or call us on 1300 650 950 to arrange payment from your cheque or savings account.

Other payment options

You can learn about our other payment options here. If you require assistance paying a bill, please contact us on 1300 650 950 (8.30am to 5pm, Monday to Friday).

Payment Arrangements

The following may help with your enquiry:

Managing your bill
Understanding your bill
Concessions

Still need assistance?

You can call us on 1300 650 950, or apply for an extension on your bill.

Leakage allowances

To see if you are eligible for a leaking allowance, please read our information on leaks and obtaining a leakage allowance.

SA Water may provide you with an allowance if you discover that you have had a leak in your private pipework.

If you require assistance applying for a leakage allowance, please contact us on 1300 650 950.

Report a fault or check fault status

Faults

You can report a fault online.

Other service issues

To report all other service issues please contact us on 1300 SA WATER .

Planned works and Service Interruptions

Planned works and service interruptions are posted on our bulletin board.

Your water meter

The following may help with your enquiry:

How do I read my meter
Submit your meter reading
Meter Testing
Understanding your bill
Managing your bill

You can contact us online, or by calling us on 1300 650 950.

Other enquiries

For all other enquiries, you can contact us via the general enquiry form.

New Connections

The following may help with your enquiry:

Do I need to connect?
Connection Fees
How do I apply?

Still need assistance?

You can contact us online or by calling us on 1300 650 951.

Land Developments

For Land Development enquiries, please email ld@sawater.com.au

Major Developments

For Major Land development enquiries, please email majorld@sawater.com.au

Deaf, hearing or speech impaired customers.

Contact us through the National Relay Service and ask for SA Water on 1300 650 950.

  • TTY users phone 133 677 then ask for SA Water on 1300 650 950
  • Speak and Listen users phone 1300 555 727 then ask for SA Water on 1300 650 950
Free translating and interpreting services
Do you need an interpreter? Use our free interpreting service by calling 131 450 and ask them to connect you with SA Water

  • Major faults

  • Reported

  • Bentham St
  • Adelaide
  • 26/06/2017
  • Major Leak
  • Last Updated: 26/06/2017 09:23 AM - We have received a report of an incident in Adelaide. Water supply in the surrounding area may be impacted as we resolve this issue. Traffic restrictions may also apply. Reference Number WO: 05882794.

  • See all major faults

  • Scheduled works

  • Underway
  • Princes Rd
  • Greenacres
  • 26/06/2017
  • Supply Interruption
  • Estimated start time (water off): 29/06/2017 09:00 AM
    Estimated restore time (water back on): 29/06/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Greenacres. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works

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