• Customer service 1300 650 950

  • 24/7 Fault report line 1300 883 121

Pro-disclosure

Pro-disclosure

Transparency is an important part of how we conduct business. In the interest of promoting that transparency, SA Water actively discloses the information you will find below. This information is made available online for anyone to access, such that there is no need to make a Freedom of Information (FOI) application.

If you wish to obtain older records than those which appear on this page, you can contact the Freedom of Information Officer: freedomofinformation@sawater.com.au

Dividends and Community Service Obligations

Each year, we pay dividends to the State Government. We also receive payments known as Community Service Obligations (CSOs).

We must pay dividends under the Public Finance and Audit Act 1993. Dividends are currently worked out on 95% of our after-tax profit. This is set by the government's Financial Ownership Framework for Public Non-Financial Corporations.

We are paid Community Service Obligations (CSOs) for the services we have to provide, but which are not for profit. The majority of the payment is for providing water services in country areas at metropolitan water prices. We don't charge the full cost of providing those services.

($'m)

96/97

97/98

98/99

99/00

00/01

01/02

02/03

03/04

04/05

05/06

06/07

Dividends payable*

91.2

105.8

144.4

175.2

135.5

137.2

164.8

174.1

155.2

217.5

208.1

Community Service Obligation revenue*

72.0

74.4

77.1

85.3

86.1

90.4

91.7

101.6

103.4

152.2

156.2

Net contribution*

19.2

31.4

67.3

89.9

49.4

46.8

73.1

72.5

51.8

65.3

51.9

($'m)

07/08

08/09

09/10

10/11

11/12

12/13

13/14

14/15

Dividends payable*

186.1

161.3

169.0

169.0

218.0

235.8

196.2 184.0

Community Service Obligation
revenue*

164.6

183.1

198.5

180.8

153.3

106.8

125.8 128.0

Net contribution*

21.5

-21.8

-29.5

-11.8

64.7

129.0

70.4 56.0


*Note: All figures in the above tables are as accrued by SA Water. These numbers may differ from the actual cash payments made to or received from government.

Expenditure by the Chief Executive

Credit Card Expenditure

This document has the details of the Chief Executives credit card expenditure. We update this regularly as information becomes available. 

Chief Executive Overseas Travel Details

MonthDestinationReason for travelTotal Cost
October 2015USATo attend the Global Water Leaders' Group Workshop and Dinner, and American Water Summit 2015 (Denver, Colorado USA).$9,741.96
February 2016India and United Kingdom

Attend, give speech and receive award at World CSR (Corporate Social Responsibility) Congress & Awards 2016 (Mumbai, India).

Attend and speak at World Water-Tech Investment Summit and host Roundtable session (London, UK).

$13,301.64

SA Water Staff Overseas Travel

This document has the details of all SA Water employees' overseas travel records PDF, 97.36 KB. We update this regularly as information becomes available.

Mobile Phone Expenditure

Month Total Cost
December 2016$45.41
November 2016$21.70
October 2016$21.20
September 2016$25.69
August 2016$23.11
July 2016 $16.72
June 2016$17.88
May 2016$73.49
April 2016$251.61
March 2016$120.66
February 2016$273.90
January 2016$41.60
December 2015$84.45

  • Major faults

  • Reported

  • Various suburbs
  • 15/03/2017
  • Water Quality
  • Some Adelaide Hills customers may notice changes in the taste and/or smell of their tap water, as we work hard to reduce the impact of an algal bloom in the Summit Reservoir.
    The algal bloom is causing a naturally occurring compound called geosmin, which can affect water taste and odour, but is harmless to health. The water remains safe to drink.
    We expect customers in the following areas may notice this change: Mount Barker, Balhannah, Oakbank, Verdun, Hahndorf, Heathfield, Stirling, Crafers, Lenswood, Lobethal, Woodside, Brukunga, Mount Torrens, Birdwood, Gumeracha, Kersbrook, Cudlee Creek, Wistow, Nairne, Littlehampton, Strathalbyn, Clayton, Milang, Langhorne Creek and Bridgewater.
    We have made changes to our treatment processes at the Summit Water Treatment Plant to reduce the level of geosmin in the water.    
    Our testing shows no algae has been detected in the network and it has been completely removed as part of our normal treatment process.
    If our customers have any questions or concerns, please contact us on 1300 SA WATER.
  • See all major faults

  • Scheduled works

  • Underway
  • Shinnick St
  • Campbelltown
  • 23/03/2017
  • Supply Interruption
  • Estimated start time (water off): 24/03/2017 09:00 AM
    Estimated restore time (water back on): 24/03/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Campbelltown. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works