• Customer service 1300 650 950

  • 24/7 Fault report line 1300 883 121

Pro-disclosure

Pro-disclosure

Transparency is an important part of how we conduct business. In the interest of promoting that transparency, SA Water actively discloses the information you will find below. This information is made available online for anyone to access, such that there is no need to make a Freedom of Information (FOI) application.

If you wish to obtain older records than those which appear on this page, you can contact the Freedom of Information Officer: freedomofinformation@sawater.com.au

Dividends and Community Service Obligations

Each year, we pay dividends to the State Government. We also receive payments known as Community Service Obligations (CSOs).

We must pay dividends under the Public Finance and Audit Act 1993. Dividends are currently worked out on 95% of our after-tax profit. This is set by the government's Financial Ownership Framework for Public Non-Financial Corporations.

We are paid Community Service Obligations (CSOs) for the services we have to provide, but which are not for profit. The majority of the payment is for providing water services in country areas at metropolitan water prices. We don't charge the full cost of providing those services.

($'m)

96/97

97/98

98/99

99/00

00/01

01/02

02/03

03/04

04/05

05/06

06/07

Dividends payable*

91.2

105.8

144.4

175.2

135.5

137.2

164.8

174.1

155.2

217.5

208.1

Community Service Obligation revenue*

72.0

74.4

77.1

85.3

86.1

90.4

91.7

101.6

103.4

152.2

156.2

Net contribution*

19.2

31.4

67.3

89.9

49.4

46.8

73.1

72.5

51.8

65.3

51.9

($'m)

07/08

08/09

09/10

10/11

11/12

12/13

13/14

14/15

Dividends payable*

186.1

161.3

169.0

169.0

218.0

235.8

196.2 184.0

Community Service Obligation
revenue*

164.6

183.1

198.5

180.8

153.3

106.8

125.8 128.0

Net contribution*

21.5

-21.8

-29.5

-11.8

64.7

129.0

70.4 56.0


*Note: All figures in the above tables are as accrued by SA Water. These numbers may differ from the actual cash payments made to or received from government.

Expenditure by the Chief Executive

Credit Card Expenditure

This document has the details of the Chief Executives credit card expenditure. We update this regularly as information becomes available. 

Chief Executive Overseas Travel Details

MonthDestinationReason for travelTotal Cost
October 2015USATo attend the Global Water Leaders' Group Workshop and Dinner, and American Water Summit 2015 (Denver, Colorado USA).$9,741.96
February 2016India and United Kingdom

Attend, give speech and receive award at World CSR (Corporate Social Responsibility) Congress & Awards 2016 (Mumbai, India).

Attend and speak at World Water-Tech Investment Summit and host Roundtable session (London, UK).

$13,301.64

SA Water Staff Overseas Travel

This document has the details of all SA Water employees' overseas travel records PDF, 87.87 KB. We update this regularly as information becomes available.

Mobile Phone Expenditure

Month Total Cost
October 2016$21.20
September 2016$25.69
August 2016$23.11
July 2016 $16.72
June 2016$17.88
May 2016$73.49
April 2016$251.61
March 2016$120.66
February 2016$273.90
January 2016$41.60
December 2015$84.45
November 2015 $112.91
October 2015 $119.97

  • Major faults

  • Reported

  • Various
  • Various inner southern suburbs
  • 18/01/2017
  • Water Quality
  • Customers in the southern suburbs through to the Adelaide CBD may notice a temporary change to the colour of their water. The water remains safe to drink.

    Suburbs affected may include:

    Clapham, Pasadena, Cumberland Park, Westbourne Park, Kingswood, Goodwood, Keswick, Unley, Panorama, Belair and Adelaide CBD.

    We have begun flushing parts of the surrounding network as a result of new pipe work being installed to support the South Road Darlington Upgrade works. We will continue to test the water quality and are in contact with SA Health. All test results are compliant with the Australian Drinking Water Guidelines. At this stage we anticipate the water will return to normal by late this evening.

    If you have concerns, please contact us on 1300 SA WATER.

  • See all major faults

  • Scheduled works

  • Underway
  • Hampstead Rd
  • Clearview
  • 18/01/2017
  • Supply Interruption
  • Estimated start time (water off): 21/01/2017 09:00 AM
    Estimated restore time (water back on): 21/01/2017 03:00 PM

    We’re committed to improving your services and are undertaking maintenance work in Clearview. Water supply in the surrounding area may be impacted during the above times. Traffic restrictions may also apply.


  • See all scheduled works