In this section you will learn what to do if you suspect a leak on your property. Leaks can be as visible as a dripping tap, or hidden until you get your water bill. Water leaks can waste a lot of water, so the quicker you can identify and fix leaks the better.
First stop: Read your meter.
The simplest check is to take a reading of your water meter. Not sure how? Our page How do I read my meter? will teach you, or you can watch this video:
If there is a difference between the two readings you may have a leak.
Your next step is to go through our checklist.
Step through the checklist below to see if you can find your leak.
Found your leak? If you have found a leak on your side of the meter you should take immediate steps to fix it. We recommend using a licensed plumber. If you can't locate the leak, a plumber will also be able to assist you.
We have compiled our top tips for finding and preventing leaks. These tips apply to everyone: At home, in a business, or in any sort of commercial property.
Business customers can access a full leak analysis service that helps provide a real-time view of water use on their properties.More information is here.
For more information please contact us.
If you discover that you have had a concealed leak in your private pipe work, you may be able to access an allowance.
The allowance, equal to 50% of the water wasted (capped at 600 kilolitres), may be granted if certain conditions are met.
You can apply for a leakage allowance here.
If you find a leak in any of these pipes, you must have it repaired.
You should only use the water meter's stop tap for maintenance, or in an emergency. The stop tap is a tap on your meter to control water flow into your property. If the stop tap stops working, we will not accept responsibility for any water loss or damage.
We recommend that you use a licensed plumber to install an isolation valve if you want to control your water supply.
Please help us by keeping your water meter clear, so we can read and maintain it easily. Keep it free from plants, rubble and other obstructions.
Estimated start time (water off): 22/03/2018 9:00 PM
Estimated restore time (water back on): 22/03/2018 5:00 AM
As part of the required water main upgrade program and the ongoing Torrens Road to River Torrens project, SA Water will be undertaking a water main link-in along Torrens Rd, Renown Park on Thursday 22 March 9:00pm to 5:00am. Traffic restrictions may also apply.