Our services

Our services

Every day, we provide essential water services to cities, suburbs and towns across South Australia.

As one of the most efficient water utilities in Australia, we are continually improving the way we do this for our customers, to keep prices as low and stable as possible over time. To deliver value for money, we strive to make smart, long-term investments, and the best use of new technologies. We remain focused on what is important to our customers and meeting our legal and regulatory responsibilities.

Of Australia’s water utilities, we are the custodians of the longest water mains supply network at more than 27,000 kilometres. In addition, we manage more than 9,000 kilometres of sewerage mains and a 448 kilometre recycled water network.

We manage drinking water quality from catchment to tap, working cooperatively with SA Health to ensure the continued protection of public health and supply of high quality, safe drinking water for our customers across the state.

Overview of our network assets

2020_Map of our reservoirs, water treatment plants, borefields and major pipelines-01

Map of our supply area

Map of our supply areas

Map of our reservoirs, water treatment plants, borefields and major pipelines

Map of our reservoirs, water treatment plants, borefields and major pipelines

Map of our reservoirs, water treatment plants, and supply areas, metropolitan Adelaide

2020_Map of our reservoirs, water treatment plants and supply areas, metropolitan Adelaide

Map of our reservoirs, water treatment plants, and supply areas, outer metro

Map of our reservoirs, water treatment plants, and supply areas, outer metro

Map of our wastewater treatment plants

Map of our wastewater treatment plants

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works