One of the easiest ways to stay on top of your bill is to use direct debit. You can choose how much you want to pay and when to pay. We let you decide: weekly, fortnightly, monthly or quarterly.
|Set Up Direct Debit|
Pay online, you just need your account number and credit card details.
|Pay Your Bill Online|
Call 1300 650 870 and pay using your credit card. If this is your first time paying with us over the phone, make sure you read our terms and conditions.
You can only use BPAY® if you are registered for this service with your financial institution. Visit the BPAY website for more information.
Biller code: 8888
Your Reference number: Find your number next to the BPAY logo on the front of your bill.
If you're a Centrelink customer, you can use this free, direct bill-paying service. Call 1300 650 950 for more information.
Tear the payment slip off your bill and post it to us with your cheque or money order to:
GPO Box 4682
Melbourne, VIC 3001
You can pay your account at any Australia Post or Commonwealth Bank branch. Note that you can't pay by credit card this way.
If you're in Adelaide's CBD, you can come to SA Water House to pay your account. Our address is 250 Victoria Square/Tarntanyangga, Adelaide. All payment options are available to use at SA Water House.
These terms and conditions apply to payments made online or by phone.
About your payments
Make sure you get the details right
When paying online or by phone, make sure you:
If you make a mistake, your bill might not be paid.
If you pay before 5 pm Monday to Thursday, your payment will be on your account within 24 hours.
If you pay after 5 pm Monday to Thursday, it can take up to 48 hours for your payment to come through.
If you pay on a Friday your payment will be on your account the following Monday.
Your payment can still be declined – and we won't know about it
The transaction you make might still be stopped by your bank. This is why your payment reference number is not a payment confirmation.
If your payment does not go through, you must contact your bank to find out why. We won't know if this happens, so we won't be able to tell you.
Making a mistake during payment
In the case where you make a mistake when paying your SA Water bill, we can:
The action we take depends on what sort of mistake it is.
The first thing you need to know is we can't return money if you have an outstanding debt with us
In this situation, the help we can give you is limited. If you make two payments by mistake, but those payments don't clear your outstanding debt, we may not be able to give you back your money. Please call us if you need help with this type of mistake.
In the case where you accidentally pay us twice
What we do will depend on whether or not you own the property being billed. If you do, we can arrange a refund in the way that best suits you. If you don't own the property, we may need to see proof of payment before we take any action.
In the case where you make a typo and the payment goes through, we will need to trace it
You will need to give us proof of payment, such as a bank statement, to start this process. Call us for more information if you are unsure.
Refunds take five working days to process
Any refunds you are owed will be issued by either EFT (Electronic Funds Transfer) or cheque, depending on your preferred refund.
Refunds can take up to five business days to process with a response being sent via post or email, depending on information provided at the time of requesting the refund, and the preferred method chosen to receive the refund.
The total time it takes for you to receive your money also includes things we cannot control such as delays in bank processing or delivery of cheques via Australia Post.