Technical issues relating to incoming calls to our Customer Care Centre and customer access to MySAWater have now been resolved.

If you need to report a water or sewer network fault, or have an account query, please call us on 1300 SA WATER (1300 729 283).

There are also self-serve options available on our website.

Thanks for your patience.

Metered hydrant application

Metered hydrant application

This is an application to SA Water requesting:

  • An agreement for the hire and use of a portable drinking water hydrant. The application is valid for three months.

You are eligible to apply if:

  • You are the Customer (including a body, whether or not incorporated, partnership or trust) who will possess and use the Hydrant in accordance with our terms and conditions
  • You are a ‘nominated responsible person’ nominated by the customer

SA Water will provide all communications to the party who submits this application. It is the responsibility of that party to communicate with the customer or nominated responsible person.

How long an application takes:

Your online application will take 10 minutes to complete.

We will aim to provide an invoice for the requested service within 5 business days. The invoice we issue following a successful application is valid for 23 calendar days.

Once payment of your invoice is received, SA Water will contact you to arrange collection of your Metered Hydrant.

For more information on Metered Hydrant deposit and hire pricing please refer to our connections fees and charges.

Information you need to apply:

Have the following information on hand to make it easier to apply:

  • ABN and address of the business
  • Contact details of onsite contact or 3rd party authority
  • The registration number of the vehicle that will be used to access the metered hydrant.
  • The water tanker requirements (top fill with air gap or bottom fill)
  • Back flow prevention requirements including device type and serial number if applicable

Supporting documents:

  • Certificate of Currency for Public and Products Liability of Insurance for amount not less than $20,000,000 in any one event.
  • A copy of SA Health Registration Letter for drinking water provider authorisation
  • Photo of your water tanker showing backflow prevention (Air gap or photo of your bottom fill with RPZD) including the vehicle registration plate

If you are having trouble uploading your attachments, please contact our Connections team on 1300 650 951.

Ready to apply:

Applications are subject to the terms and conditions contained within SA Water’s Metered Hydrant Policy.

The information provided in this form is subject to SA Water’s Privacy Policy.


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Metered hydrant/ portable meter

What connection size do you require?

Please note:

Water tank sizes and suitable connection sizes:

  • 3000 litres and under = 25mm metered hydrant
  • Greater than 3000 litres = 50mm metered hydrant

For more information on Metered Hydrant deposit and hire pricing please refer to our connections fees and charges.

What will you be using the water for?

Please attach a copy of your SA Health Registration letter for drinking water provider authorisation.

Accepted file formats: .jpg, .jpeg, .pdf, .gif, .doc, .docx, .png, .tiff


Water tanker backflow prevention requirements

Does the water tanker have a top fill with an air gap?

Does the water tanker have a bottom fill?

Does the water tanker have a permanently fixed testable backflow prevention device?

Please attach a photo/s of your water tanker showing the vehicle registration plate and the backflow prevention advised above (air gap, or bottom fill with RPZD).

Accepted file formats: .jpg, .jpeg, .pdf, .gif, .doc, .docx, .png, .tiff

Water tanker locations of use and duration

Location of proposed use:

Duration of lease

Please note:

  • The maximum lease period is 3 years

Address where the hydrant/ portable meter will be stored?

The hydrant must be located within South Australia


Public and property liability insurance

Please attach a copy of the Certificate of currency for Public and Property Liability of insurance for an amount no less than $20,000,000 in any one event.

Accepted file formats: .jpg, .jpeg, .pdf, .gif, .doc, .docx, .png, .tiff

Application details

Onsite contact / Responsible person details

Please note: The onsite contact/ responsible person is the person who looks after the management, operation of the water tanker/ metered hydrant.

Payment Details

Are you collecting this hydrant?


  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works