Accounts, billing and payments
Faults, blockages or water supply problems
Meters and readings
New and existing connections
Building, developing or renovating
Major works and service interruptions
Waste disposal
General enquiry, feedback or complaint
Our community
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Pay my bill
Update my postal address
Set up direct debit
Set up a payment arrangement
Ask for an extension on my bill
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
There can be a number of reasons why your bill amount is higher than usual. The meter reading my be incorrect or an estimate. You may also have a leak in your pipe or running toilet or dripping taps as well as just using more water. For example, you may have people staying at home, be watering your garden more, using new appliances.
If the water use on your bill seems high or if we have contacted you about this please use our online resource to find out more. If there's a problem with any appliances or pipes on your property, call a licensed plumber.
Also, let us know if paying your account by the due date is going to be difficult by calling us on 1300 SA WATER (1300 729 283), or if you would like help from our specialists.
Checking the water meter and providing us with the reading is simple. Just follow these steps or watch a quick video to guide you. Without a current reading for your next bill we will estimate your water use.
If you are an owner of a property and require copies of past bills, please contact us on 1300 SA WATER (1300 729 283).
If you are registered for mySAWater you can also download past bills since the date of registration.
Eligible government concession card holders, and anyone assessed as having a low income, may be able to claim a water and sewer concession. The Department for Human Services administer these concessions and you can check your eligibility online or by calling their concessions hotline on 1800 307 758 / TTY 8226 6789.
We understand that sometimes it's difficult to meet household expenses and that a sudden change in circumstances, like a loss of change in income, can lead to financial difficulty. We help our residential customers experiences short and long term financial hardship by working together to agree a payment plan so that overdue accounts and new bills are paid as early and easily as possible.
If you're having difficulty paying your bill, please talk to us so we can help you get back on track. Please call us on 7424 1650 during business hours.
For further information please go to ourConcession and financial support page.
Sometimes we may send you more than one bill (also known as a rebill) during the same quarter. This could be because you’ve supplied a new meter reading to us. It could also be an adjustment further to your application.
Where SA Water mains abut a property, water and sewer rates apply from 1 July each year irrespective of whether the property is connected to those services.
Report a water supply problem
Report a problem with my meter
Report a sewerage problem
Report that I have no water
See where major faults and scheduled works are happening
Claim a plumber's reimbursement
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Alter an existing water meter
Test the accuracy of my meter
Submit my meter reading
Move my meter
Upgrade or change my current meter
Temporarily remove my meter
Apply for a leakage allowance
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Change a connection
Connect a new drinking water, recycled water or wastewater service
Disconnect a water, recylced water or wastewater service
Connect a new fire service
Apply for a network analysis
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Apply for a swimming pool permit
Apply for a residential permit
Submit advice or proposed building
Apply to build over an SA Water easements
Apply for a network analysis
Apply for a flow test
Apply for a metered hydrant
Submit a pre-development enquiry
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Search water service interruptions
See where major faults are happening
Find out locations of scheduled works
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
See the costs assosicated with trade waste
Apply for a trade waste discharge authorisation
Find out about once-off trade waste discharge
Tell us about batch treated waste discharge
Apply for a groundwater disposal to sewer
Submit a notification of batch discharge for non domestic hauled waste
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Submit an enquiry online
Give a compliment or provide your comments
Make a complaint
Ask about something else
Your feedback is important to us and helps us make our best better.
To tell us about something we have done well or if you have a complain, we work with you and focus on what has happened and why so we can take the right steps to resolve the matter and learn from each experience. Here's how we will do that together:
If you beleieve your matter has no been addressed and would like to make a complaint, you can:
call us on 1300 SA WATER (1300 729 283) during business hours
complete our online enquiry and feedback form
visit us at 250 SA Water GPO Box 1751, Adelaide SA 5001.
If you have done this and believe your matter has not been adequately addressed, you may request an internal review.
When you contact us, we aim to resolve the matter at the first contact however, if this does not occur you can request an internal review online or ask for one during a call. Our Customer Advocacy and Resolution team will contact you within two business days to discuss the next steps and keep you information about what's happening, why it's happening, as well as provide a timeframe to resolve the matter.
If the matter is not resolved to your satisfaction you may access an independent and free service by contacting the Energy and Water Ombudsman of South Australia. This office can help you with billing, account payment, connection, supply, privacy, and customer service complaints. You can call them on telephone: 1800 665 565 (free call) or email: contact@ewosa.com.au.
You may also contact the South Australian Ombudsman if you have concerns about our processes or how we have made a decision. You can contact this service on telephone: 1800 182 150 (toll free if you live outside the metro area) or email: ombudsman@ombudsman.sa.gov.au.
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Find out about available tours and presentations from our experts
Request a presentation for my community group
Book a tour or workshop for my school group
Find out about our Brainwave Learning Program
Do a self guided tour of one of our facilities
Find out about our Community Partnerships Program
For other enquires, please call us (24/7) on 1300 SA WATER (1300 729 283)
Residential customers can switch to ebilling with mySAWater, as well as view, pay and manage your account easily anytime 24/7
Contact us through the National Relay Service and ask for SA Water on 1300 729 283.
Do you need an interpreter? Use our free interpreting service by calling 131 450 and ask them to connect you with SA Water
Calling from overseasYou can contact us on +61 8 7424 1735